Data Transformation use cases

Consider the following possible use cases with Braze Data Transformation and a combination of webhooks from the example external platforms.

Generating leads

You host a lead generation Typeform form on your website. When new users fill out this form, you can:

• Create new users in Braze.
• Add them to one of your Braze email lists.
• Sync some of their responses as custom attributes in Braze, as their answers are valuable first-party data that can power personalized messaging experiences for future use.

Opening service tickets

When customers open customer service tickets on a platform like Zendesk, you can:

• Write a custom event in Braze when a Zendesk ticket is created.
• Write a custom event with event properties in Braze when a negative CSAT rating is provided to Zendesk.

Integrating with Braze

Braze has an integration available with Iterate, a customer insights and survey platform. With Data Transformation, you can save multiple survey responses under one nested custom attribute, instead of to the existing integration that saves multiple custom attributes.

Example transformation code

Consider this sample payload from Typeform, a survey platform, which sends whenever a survey response is received.

• basic transformation
• advanced transformation

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return {
  "attributes": [ 
    {
      "email": payload.form_response.hidden.email_address,
      "_update_existing_only": true,
      "home_city": payload.form_response.answers[0].text,
      "home_weather_rating": payload.form_response.answers[1].number
    }
  ],
  "events": [ 
    {
      "email": payload.form_response.hidden.email_address,
      "_update_existing_only": true,
      "name": "weather_survey_completed",
      "time": new Date(),
      "properties": {
        "form_id": payload.form_response.form_id
      }
    }
  ]
}

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let nps_category;
let nps_number = payload.form_response.answers[1].number;
if (nps_number < 7) {
  nps_category = "Detractor";
} else if (nps_number == 7 || nps_number == 8) {
  nps_category = "Passive";
} else if (nps_number > 8) {
  nps_category = "Promoter";
}

return {
  "attributes": [ 
    {
      "email": payload.form_response.hidden.email_address,
      "_update_existing_only": true,
      "home_city": payload.form_response.answers[0].text,
      "home_weather_NPS_category": nps_category
    }
  ],
  "events": [
    {
      "email": payload.form_response.hidden.email_address,
      "_update_existing_only": true,
      "name": "weather_survey_completed",
      "time": new Date(),
      "properties": {
        "form_id": payload.form_response.form_id
      }
    }
  ]
};