Creating a webhook template

Step 1: Navigate to the webhook template editor

You can access the Webhook Template Editor by first clicking the Campaigns tab under Engagement on the navigation bar, which will reveal a drop-down menu with a Templates and Styles tab. Click this tab to access the Webhook Template Editor.

Webhook Template Campaign

Step 2: Create a new template

You can now create a new template, edit an existing template, or utilize one of the predesigned webhook templates that are offered. The predesigned templates currently offered are for Twilio and Facebook Messenger.

Step 3: Customize your template

Webhook templates can be used for many different use cases. You can start by entering a unique template name to be utilized. You can also fill in the webhook URL, the Request Body, Request Headers, and select the HTTP Method to be used.

If you want to see how your webhook looks before sending it out to your users, you can send a test webhook through the Settings tab in the top right corner.

Webhook Template Test

Step 4: Save your template

Be sure to save your template by clicking the Save Template button in the bottom right corner of the editor. You’re now ready to use this template in any campaign you choose.

Webhook Template Save

Edits made to an existing template will not be reflected in campaigns that were created using the previous versions of that template.

Managing webhook templates

You can also duplicate and archive Webhook Templates! Learn more about creating and managing templates and creative content in Templates & Media.

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