Customer Support & Services

From evaluation to onboarding, drive more value with our world-class services and support

On your team, every step of the way

Evaluation

Discovery, strategy planning, scoping, defining ROI metrics

Integrations & Onboarding

Platform configuration support, enablement, quality assurance, go-live guidance.

Customer Success

Ongoing business reviews, maturity support, long-term strategic planning

Deliverability

Email onboarding, IP warming plan, personalized recommendations and monitoring

Data Services

Data pipeline strategy, training sessions, reporting requirements, dashboards and reporting setup

Technical Support

Award-winning technical support, vast knowledge base, live answers to product questions

Launch your first campaign in weeks, not months

Go live in your first 6 weeks

Our solutions architects work directly with your engineering team to define your integration scope, helping to get your initial campaign launched so you can access results faster.


Get dedicated implementation support

Our onboarding and integrations services help you get set up for success and accelerate time to value, providing key support for email onboarding, deliverability, and data strategy.

Leverage best-of-breed partnerships

Embrace a “no more ‘custom’ integrations” approach with dozens of world-class partnerships with leading and emerging technologies, from business intelligence to customer data platforms, attribution to AI.

Our Customer Success Managers help transform your vision into action.

Get custom solutions

Using our proprietary framework, customer success managers (CSMs) design customized success plans to help maximize your impact.


Extend the value of your data

CSMs work with you through Executive Business Reviews to see where you stand and to help uncover new opportunities.

Unlock creative strategies with our teams

CSMs bring in Support Specialists and Solution Architects as needed to quickly troubleshoot technical queries and provide solutions to your developers.

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