Quality rating and messaging limits
Meta influences your quality rating and messaging limits from the moment you start using the WhatsApp channel, and will continue to influence them in response to your WhatsApp usage.
Definitions
| Word | Definition |
|---|---|
| Quality rating | A rating based on the recent messages that your customers have received over the last seven days. This rating is determined by the feedback from your customers, such as the reason to block your phone number and other reporting issues. View Meta’s documentation to learn more about your quality rating. |
| Messaging limit | The maximum number of business-initiated conversations you can begin in a rolling 24-hour period. Meta applies messaging limits at the business portfolio level. When multiple providers share a phone number, they share that portfolio-level limit. |
Onboarding
When a new WhatsApp connection is created, Meta uses a variety of factors to determine the initial sending limit. You can find this limit in WhatsApp Manager, and additional details on your Phone Number Insights page.
See Meta’s documentation to learn more about checking your limit and phone number requirements. For how limits interact with shared numbers, see WhatsApp accounts and Messaging accounts.
Throughput
Meta starts each registered business phone number with a throughput of 80 messages per second. Upgrades to 1,000 messages per second can happen automatically, or on request. Throughput applies to the phone number, so every provider using the number shares the same limit.
View Meta’s documentation to learn more about your throughput.
Template pacing
Recently created marketing templates and paused marketing templates that become unpaused are potentially subject to pacing. Meta’s pacing selection criteria is primarily driven by your template quality history. When you use a recently created marketing template or recently unpaused marketing template, messages will be sent normally until an unspecified threshold is reached. After this threshold is reached, subsequent messages using that template will be held to allow enough time for customer feedback.
View Meta’s documentation to learn more about template pacing.