Reduce Churn

Leverage your technology to hold onto the customers you've already won

  • Delivery Hero
  • Intuit
  • The Guardian
  • Etsy
  • Mercari
  • HBO
  • Dominos

Take retention and revenue to the next level with cross-channel customer journeys

Product Feature

Email

In-App Messages

Web Push

IBM leveraged personalized, relevant messaging across channels to hold onto more customers and drive revenue by nudging users to take key actions. In fact, IBM customers messaged about abandoned carts were 91% more likely to purchase than those who weren’t.
See IBM's Story
IBM logo, email and in-app message aimed at reducing churn

Strengthen brand relationships with smart testing and optimization

Product Feature

Canvas

Mobile Push Notifications

In-App Messages

Classified listings marketplace Wallapop used Braze to build, test, and optimize a new customer journey that leveraged cross-channel push and in-app messaging campaigns. With our platform, the brand boosted monthly active users by 31% and listings by 227%, even during the pandemic.
See Wallapop's Story
Wallapop logo and push notification

Send personalized experiences without sacrificing data privacy or security

Product Feature

Mobile Push Notifications

HelpAround used Braze and technology partner Neura to deliver relevant, timely, and HIPAA-compliant experiences to patients. As a result, they boosted app engagement by 55% and increased their retention rate by 60%.
Helparound logo and push notifications
See all

Why customer engagement matters for reducing churn

58%

Increase in 30-day retention when users receive messages


Holding onto customer isn’t just about promotions and loyalty programs—the simple act of sending a message can sometimes have the biggest impact.

48%

of media and entertainment brands' marketing budgets focus on retention


In this fast-growing, highly competitive space, brands know the importance of ensuring that they have the technology they need to hold onto customers longer

76%

longer user lifetime value when brands message customers on two channels


Take your retention strategy to the next level by leveraging multiple messaging channels in tandem to provide the kinds of cohesive experiences that drive real loyalty.

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