Reduce Churn

Leverage your technology to hold onto the customers you've already won

  • Delivery Hero
  • Intuit
  • The Guardian
  • Etsy
  • Mercari
  • HBO
  • Dominos

Send personalized experiences without sacrificing privacy by using first-party data

Product Feature

In-App Messages

Survey

By leveraging in-app messages surveys, HBO Max created highly-targeted messaging that drove a 15% reduction in churn prevention.
See HBO Max's Story

Strengthen brand relationships with smart testing and optimization

Product Feature

Canvas

In-App Messages

Mobile Push Notifications

Classified listings marketplace Wallapop used Braze to build, test, and optimize a new customer journey that leveraged cross-channel push and in-app messaging campaigns. With our platform, the brand boosted monthly active users by 31% and listings by 227%, even during the pandemic.
See Wallapop's Story
Wallapop logo and push notification

Connect with users on the right channel in the right moment

Topics

Braze Alloys

Product Feature

SMS

Canvas Flow

PureGym developed and tested a multivariate, cross-channel campaign that targeted former members. By ensuring the right message was delivered to the right audience at the right time, they drove a 206% increase in conversions.
See PureGym's Story
See all

Why customer engagement matters for reducing churn

58%

Increase in 30-day retention when users receive messages


Holding onto customer isn’t just about promotions and loyalty programs—the simple act of sending a message can sometimes have the biggest impact.

48%

of media and entertainment brands' marketing budgets focus on retention


In this fast-growing, highly competitive space, brands know the importance of ensuring that they have the technology they need to hold onto customers longer

76%

longer user lifetime value when brands message customers on two channels


Take your retention strategy to the next level by leveraging multiple messaging channels in tandem to provide the kinds of cohesive experiences that drive real loyalty.

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