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Braze
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Why braze?

Instantly get the right message to the right customers on any channel.

See how we’re different

Product Overview

Power more personalized messages across mobile, web, email, SMS, and more.

See Braze in action

Engineered for any scale

Braze enables world-class customer engagement powered by flexible APIs, supported by enterprise-grade security and compliance.

See how we do it
  • Data & Analytics

    Live 360° customer profiles, actionable insights, data sharing and streaming
  • Campaign Orchestration

    Create, adapt, and iterate on customer journeys all in one place.
  • Optimization

    Behavior-based automation, predictive tools, and A/B testing

Integrated Cross-Channel Delivery

  • Mobile & Web Push
  • In-App & In-Browser Messaging
  • Content Cards
  • Email
  • SMS

Industries

  • Retail & eCommerce
  • Media & Entertainment
  • Financial Services
  • Travel & Hospitality
  • On Demand

Use Cases

  • Optimize Onboarding
  • Increase Engagement
  • Reduce Churn
  • Improve Acquisition

Case Studies

See how leading brands worldwide use Braze to drive results

Retail & eCommerce

Fashion Retailer Pomelo Boosts Conversions by 300% With Help From Braze and Friends

Read More

Health & Wellness

Freeletics Drives a 200% Increase in Conversion Rate With Braze

Read More

Engagement

Skyscanner Boosts Engagement By Highlighting Valuable Features With a Personalized Approach

Read More

Braze For Success

Evolve your customer engagement program with our award-winning services.

See how it all works
  • Certifications
  • Technical Support
  • Braze Learning
  • Customer Success Managers

Strategic partnerships

Extend the value of Braze by connecting with a trusted Technology or Solutions partner.

Learn more about Braze Alloys
  • Technology Partners
  • Solutions Partners
  • Partner Portal

All Resources

Thought leadership, tips, and tricks for world-class customer engagement


Using Braze

  • Documentation & User Guides
  • Glossary
  • Customer Support & Services

Content Library

  • Blog
  • Reports & Guides
  • Webinars & Events
  • Videos
  • Benchmarks
  • EN
  • JP
  • About Us
  • Careers
  • News
  • Investor Relations
  • Legal
  • Contact Us
Login
Login Get Started

Why braze?

Instantly get the right message to the right customers on any channel.

See how we’re different

Product Overview

Power more personalized messages across mobile, web, email, SMS, and more.

See Braze in action

Engineered for any scale

Braze enables world-class customer engagement powered by flexible APIs, supported by enterprise-grade security and compliance.

See how we do it

  • Data & Analytics
  • Campaign Orchestration
  • Optimization

Integrated Cross-Channel Delivery

  • Mobile & Web Push
  • In-App & In-Browser Messaging
  • Content Cards
  • Email
  • SMS

Industries

  • Retail & eCommerce
  • Media & Entertainment
  • Financial Services
  • Travel & Hospitality
  • On Demand

Use Cases

  • Optimize Onboarding
  • Increase Engagement
  • Reduce Churn
  • Improve Acquisition

Case Studies

See how leading brands worldwide use Braze to drive results

Retail & eCommerce

Fashion Retailer Pomelo Boosts Conversions by 300% With Help From Braze and Friends

Health & Wellness

Freeletics Drives a 200% Increase in Conversion Rate With Braze

Engagement

Skyscanner Boosts Engagement By Highlighting Valuable Features With a Personalized Approach

Braze For Success

Evolve your customer engagement program with our award-winning services.

See how it all works

  • Certifications
  • Technical Support
  • Braze Learning
  • Customer Success Managers

Strategic partnerships

Extend the value of Braze by connecting with a trusted Technology or Solutions partner.

Learn more about Braze Alloys

  • Technology Partners
  • Solutions Partners
  • Partner Portal

All Resources

Thought leadership, tips, and tricks for world-class customer engagement


Using Braze

  • Documentation & User Guides
  • Glossary
  • Customer Support & Services

Content Library

  • Blog
  • Reports & Guides
  • Webinars & Events
  • Videos
  • Benchmarks
  • About Us
  • Careers
  • News
  • Investor Relations
  • Legal
  • Contact Us
  • EN
  • FR
  • DE
  • JP
Login

Legal Information


Customer and Prospect Documentation


Master Subscription Agreement (Prior Versions Here)

Data Processing Addendum

Privacy Amendment 2022 to your existing DPA

CCPA 2022 Amendment to your existing DPA

European Amendment 2022 to your existing DPA

Standard Contractual Clauses

Braze Sub-processors

Security, Privacy and Architecture Datasheet

Reseller Terms of Use

Professional Services Addendum

Acceptable Use Policy

Code of Conduct

Sponsorship Agreement


Additional Privacy Information

GDPR FAQs

Data Protection Technical Assistance

Transparency Report

Privacy Shield Statement

Privacy Policy

Cookie Policy

Preference Centre

Data Subject Request Form

Privacy Policy for Job Candidates

You can find our privacy-related articles here


We're commmitted to rigorous compliance and privacy protections — and exceeding industry standards

Why compliance matters to us

The EU General Data Protection Regulation (GDPR) took effect in May 2018. Braze is committed to GDPR compliance as part of our unwavering dedication to data security and client protection.

Responsible data processing

Braze acts as a data processor for our clients. Because of this, our Chief Technology Officer works closely with key leaders and external advisors to ensure ongoing compliance with data processor obligations under GDPR.

Enterprise-grade security

Feel confident with our top-tier security program. We have systems in place that ensure strong security and protected access to customer data.

Easy response to individual legal requests

Braze has processes and policies established to help you easily respond to individual data subject requests, such as a customer’s access to their personal data, or an objection to the processing of that data.

Data privacy and governance

Our Chief Technology Officer, General Counsel and other senior leaders work diligently to lead the charge on privacy and compliance at Braze.
Forrester CCCM
The Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021
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Thank You

SOC
ISO 27001 Certified
  • Product
  • Data & Analytics
  • Braze Canvas Flow
  • Optimization
  • Mobile & Web Push
  • In-App & In-Browser Messaging
  • Braze Content Cards
  • Braze Email
  • Braze SMS
  • Solutions
  • Retail & eCommerce
  • Media & Entertainment
  • Financial Services
  • Travel & Hospitality
  • On Demand
  • Optimize Onboarding
  • Increase Engagement
  • Reduce Churn
  • Improve Acquisition
  • Customers
  • Partners
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  • Contact Us
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  • System Status

Thank You

SOC
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