Notification preferences

If you would like to monitor the messaging and activity in your company account, you can choose to set up specific notifications and select where they go.

The Notification Preferences page is where you can configure who (if anyone) receives notifications about your company. You can configure who should receive notifications about campaign delivery or technical errors. You can also specify recipients for the weekly analytics report. For most notifications, Braze supports email and webhook channels.

To access this page, go to Settings > Admin Settings > Notification Preferences.

Available notifications

The following table describes available notifications and which channels are used to deliver them.

Notification	Description	Available notification channels
API Usage Alerts	Selecting this takes you to the API Usage Dashboard, where you can then go to the API Usage Alerts tab and set up alerts to track key API request volumes.	Email, Webhook
AWS Credential Errors	Notifies recipients when Braze receives an error while attempting to use your Amazon Web Services credentials for a data export. This includes credential error notifications for Google Cloud Services and Azure (Microsoft Cloud Services).	Email, Webhook
Campaign Automatically Stopped	Notifies recipients when Braze has stopped a campaign.	Email
Canvas Automatically Stopped	Notifies recipients when Braze has stopped a Canvas.	Email
Campaign Interaction Expiration	Notifies recipients about any campaign that is due for campaign interaction data expiration, along with any information about segments, campaigns, or Canvases that reference it in a retargeting filter and were used to send a message in the previous 30 days.	Email
Campaign/Canvas Updated	Notifies recipients when an active campaign or Canvas is updated or deactivated, as well as when an inactive campaign or Canvas is reactivated or drafts are launched.	Email
Campaign/Canvas Volume Limit Met	Notifies recipients when a campaign or Canvas meets its volume limit.	Email
Canvas Interaction Expiration	Notifies recipients about any Canvas that is due for Canvas interaction data expiration, along with any information about segments, campaigns, or Canvases that reference it in a retargeting filter and were used to send a message in the previous 30 days.	Email
Comments Within Canvases	Notifies recipients when a Canvas has new comments.	Email
Connected Content Errors	Notifies recipients when a Connected Content endpoint has errors.	Email
Push Errors	Notifies recipients when a push endpoint has errors.	Email, Webhook
Scheduled Campaign Limit Met	Notifies recipients when the limit for a recurring scheduled campaign has been reached.	Email, Webhook
Scheduled Campaign Finished Sending	Notifies recipients when a scheduled campaign has finished sending.	Email, Webhook
Webhook Errors	Notifies recipients when a webhook endpoint has errors.	Email
Weekly Analytics Report	Sends a summary of the past week’s workspace activity to recipients every Monday. Recipients receive a summary for each workspace that they belong to.	Email
Daily Canvas/Campaign Entry Volume Limits	Sends notifications each time a send limit is reached.	Email
Agents Console Error	Notifies recipients when an Agent Console agent has met its execution limit with the current functionality or when an agent uses models that have become unavailable.	Email

Weekly analytics reporting

Braze optionally sends a weekly report via email to individuals you designate within your company every Monday at 5 am EST. You can select the custom events to be included in the weekly report from Data Settings > Custom Events.

You may select up to five events to be included in your weekly report: