Notification preferences
If you would like to monitor the messaging and activity in your company account, you can choose to set up specific notifications and select where they go.
The Notification Preferences page is where you can configure who (if anyone) receives notifications about your company. You can configure who should receive notifications about campaign delivery or technical errors. You can also specify recipients for the weekly analytics report. For most notifications, Braze supports email and webhook channels.
To access this page, go to Settings > Admin Settings > Notification Preferences.
You can also integrate with Slack to receive notifications. For steps, refer to Sending messages using incoming webhooks.
Available notifications
The following table describes available notifications and which channels are used to deliver them.
Depending on the notification type, All Dashboard Users and All Admins might not appear in the recipients dropdown. You can manually type them; recipient values are case-sensitive and must match exactly. For dashboards localized outside English, use the exact recipient tag Braze shows when suggestions are available for that notification, rather than translating the phrase yourself.
| Notification | Description | Available notification channels |
|---|---|---|
| Agent Console Errors | Notifies recipients when an Agent Console agent has met its invocation limit, uses a model that has become unavailable, or encounters a billing error with its LLM provider (bring-your-own API key only). | |
| API Usage Alerts | Selecting this takes you to the API Usage Dashboard, where you can then go to the API Usage Alerts tab and set up alerts to track key API request volumes. | Email, Webhook |
| Audience Sync Errors | Notifies recipients when there are issues with Audience Sync. | |
| AWS Credential Errors | Notifies recipients when Braze receives an error while attempting to use your Amazon Web Services credentials for a data export. This includes credential error notifications for Google Cloud Services and Azure (Microsoft Cloud Services). | Email, Webhook |
| Campaign Automatically Stopped | Notifies recipients when Braze has stopped a campaign. | |
| Campaign Interaction Expiration | Notifies recipients about any campaign that is due for campaign interaction data expiration, along with any information about segments, campaigns, or Canvases that reference it in a retargeting filter and were used to send a message in the previous 30 days. | |
| Campaign or Canvas Volume Limit Met | Notifies recipients when a campaign send limit or Canvas entry limit is met. | Email, Webhook |
| Campaign/Canvas Updated | Notifies recipients when an active campaign or Canvas is updated or deactivated, as well as when an inactive campaign or Canvas is reactivated or drafts are launched. | |
| Canvas Automatically Stopped | Notifies recipients when Braze has stopped a Canvas. | |
| Canvas Interaction Expiration | Notifies recipients about any Canvas that is due for Canvas interaction data expiration, along with any information about segments, campaigns, or Canvases that reference it in a retargeting filter and were used to send a message in the previous 30 days. | |
| Comments within Canvases | Notifies recipients when a Canvas has new comments. | |
| Connected Content Errors | Notifies recipients when a Connected Content endpoint has errors. | |
| Push Errors | Notifies recipients when a push endpoint has errors. | Email, Webhook |
| Scheduled Campaign Finished Sending | Notifies recipients when a scheduled campaign has finished sending. | Email, Webhook |
| Scheduled Campaign Sent/Not Sent | Notifies recipients when scheduled campaigns begin sending, or when a scheduled campaign has no eligible users to send to. | Email, Webhook |
| Webhook Errors | Notifies recipients when a webhook endpoint has errors. | |
| Weekly Analytics Report | Sends a summary of the past week’s workspace activity to recipients every Monday. Recipients receive a summary for each workspace that they belong to. |
Weekly analytics reporting
Braze optionally sends a weekly report via email to individuals you designate within your company every Monday at 5 am EST. You can select the custom events to be included in the weekly report from Data Settings > Custom Events.
You may select up to five events to be included in your weekly report:
