File support tickets with BrazeAI Operator

Learn how to file support tickets directly from BrazeAI Operator^TM without leaving the Braze dashboard.

How to file a ticket

1. Ask Operator a question, then select File a support ticket (or ask Operator to file one).
2. Fill in the title and description of the issue.
3. Review the suggested attachments and context to include.
4. Review and select Submit.

Auto-included context

When filing a ticket from Operator, the following context is automatically included:

• Recent messages from the Operator chat session
• Page context from the active page when Operator was opened
• Workspace name
• Relevant logs and session details

You can add additional context manually using the text field or by attaching files.

Tips for faster resolution

• Add a detailed description of the steps to reproduce the issue.
• Include relevant error messages or unexpected behavior.
• Review the auto-suggested attachments before submitting.