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Email services

If you need additional support with your email program, Braze offers recurring and one-time services at an additional cost. For more information, reach out to your Braze account manager.

Premium deliverability services

We offer two tiers of recurring email support:

  1. Premium deliverability services
  2. Deliverability monitoring

These services can include:

  • Audit of historical and current email sending practices with a review of targeting, cadence, and messaging strategies
  • Whitelabel configuration and customized IP warming plan created by an email deliverability expert
    • Regular check-in calls during your first month (three times per week for Premium Deliverability and once per week for Deliverability Monitoring)
  • Regular calls with deliverability expert (twice per month for Premium Deliverability and monthly Deliverability Monitoring) to provide:
    • Monitoring of deliverability performance by domain
    • Recommendations to improve email program performance and results utilizing data and established best practices
  • Mitigate and remediate crisis triage for events that lead to issues like a blocklist for deliverability
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