Get creative with our in-app messages! But you should know some of the guidelines, first! All in-app messages templates are designed to display varying lengths of text and sizes of images across modern devices. In order to ensure your message displays well on all phones, tablets, and computers, we recommend you follow these guidelines and always test your messages before launching. Check out the following individual message type’s Creative Specs or the global Creative Details article.
Specifications for Each Message Type
For in-app message bodies or headers, we recommend you keep it short and sweet - one to two lines for headers; up to three for bodies. After three lines, the message will likely need to vertically scroll, and users might not engage with all of the content. The threshold that triggers the scroll can vary depending on the end user’s device size, custom styling, or presence of images within messages, but three lines is usually safe!
If you are using the newest generation of in-app messages (Generation 3), you’ll find that the fonts default to the Operating System default Sans Serif for iOS and Android. Web in-app messages will default to Helvetica.
Our guidelines for images are more structured than those for text, as we want to ensure your messages display as-intended, and beautifully across phones, tablets, and computers of all models and sizes.
In general, Braze recommends using images that fit into a 16:10 screen.
- All images must be less than 5MB.
- We only accept
- We recommend hosting images in the Braze Media Library to enable the Braze SDK to download assets from our CDN for offline message display.
- For fullscreen messages, follow our guidelines for image safe zone.
Create assets with confidence! Our in-app message image templates and safe zone overlays are designed to play nicely with devices of all sizes. Download Design Templates ZIP
|Image + Text||6:5 aspect ratio
Hi-Res 1200 x 1000px
Min. 600 x 500px
|Cropping can occur on all sides, but the image will always fill the top 50% of the viewport|
|Image Only||3:5 aspect ratio
Hi-Res 1200 x 2000px
Min. 600 x 1000px
|Cropping can occur on the left and right edges on taller devices|
|Image + Text||29:10 aspect ratio
Hi-Res 1450 x 500px
Min. 600 x 205px
|Tall images will scale down and be horizontally centered. Wide images will be clipped on the left and right edges.|
|Image Only||Nearly any aspect ratio
Hi-Res up to 1200 x 2000px
Min. 600 x 600px
|The message will resize to fit images of most aspect ratios.|
|Image + Text||1:1 aspect ratio
Hi-Res 150 x 150px
Min. 50 x 50px
|Images of various aspect ratios will fit into a square image container, without cropping.|
GIFs and videos
Braze currently supports GIFs for Web (included), Android, and iOS (included) in-app messaging, given that it has been enabled during the desired platform integration. For more on video in in-app messages, see our Customization documentation.
Braze in-app messages have both global and individual creative specifications. For more information about fully customizing in-app messages, go to our Customization page.