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Email reporting

This article covers the different components of your email reporting and where it can be found in the dashboard.

Campaign Analytics

Once you’ve launched your campaign, you can return to the details page for that campaign to view key metrics. Navigate to the Campaigns page and select your campaign to open the details page. For email sent in Canvas, refer to Canvas Analytics.

From the Campaign Analytics tab, you can view your reports in a series of panels. You may see more or less than those listed in the sections below, but each has its own useful purpose.

Campaign Details

The Campaign Details panel shows a high-level overview of the entire performance for your email.

Review this panel to see overall metrics such as how many messages have been sent to how many recipients, the primary conversion rate, and the total revenue generated by this message. You can also review your general settings from this page: Delivery Settings, Audience Settings, and Conversion Settings.

Campaign Details panel with an overview of metrics used to determine campaign performance.

Email Performance

The Email Performance panel outlines how well your message has performed across various dimensions. The metrics in this panel vary depending on your chosen messaging channel, and whether or not you are running a multivariate test. You can click on the Preview icon to view your message for each variant or channel.

Email message performance analytics

If you want to simplify your view, click Add/Remove Columns and clear any metrics as desired. By default, all metrics are displayed.


Using heatmaps, you can see how successful different links in a single email campaign. From the Message Analytics section, go to the Email Performance panel. Click Preview & Heatmap to view a preview of your email campaign and the heatmap. Alternatively, you can click the hyperlink in the variant name to view the heatmap.

In this view, you can use the Show Heatmap toggle to bring up a visual view of your email that shows the overall frequency and location of clicks within the lifespan of the campaign. In the Link Table by Total Clicks panel, you can view all of the links in your email campaign and sort by total clicks. This can provide additional insight on where your users navigate. To save a copy of the heatmap for reference, click the download button.

Example of the Preview and Heatmap page that includes an email campaign, and a panel with link alias examples with their total clicks.

Email metrics

Here are some key email-specific metrics that you won’t see in other channels. To see the definitions of all email metrics used in Braze, refer to our Email Analytics Glossary.

Term Definition
Spam The percentage of users that marked your email as spam, or the email was designated as spam. If this metric is greater than 0.08, that could be a sign that either your message copy is too salesy or you should reconsider your email address collection methods (to confirm you’re messaging those who are interested in your correspondence).
Unique opens The percentage of recipients that opened your email. This can also include emails that are machine opened. This number should be between 10–20%. Anything greater than 20% is exceptional!
Unique clicks The percentage of recipients that clicked within the email sent. This number should be between 5–10%. Anything greater than 10% is exceptional!
Click to open The percentage of recipients that opened your email and then clicked on it.
Machine opens Includes the proportion of “opens” that are affected by Apple’s Mail Privacy Protection (MPP) for iOS 15.
For example, if a user opens an email using the Mail app on an Apple device, this will be logged as a “Machine Opens”. This metric is tracked starting November 11, 2021 for Sendgrid and December 2, 2021 for Sparkpost.
Other opens Includes emails that haven’t been identified as “Machine opens”.
For example, when a user opens an email on another platform (i.e. Gmail app on a phone, Gmail on desktop browser), this will be logged as an “Other opens”. Note that a user can also open an email (i.e. the open counts toward “Other opens”) before a “Machine open” count is logged. If a user opens an email once (or more) after a machine open event from a non-Apple Mail inbox, then the amount of times that the user opens the email is calculated towards “Other Opens” and only once towards “Unique Opens”.
Unsubs The percentage of recipients that clicked the “Unsubscribe” link in your email.
Estimated real open rate

This statistic uses a proprietary analytical model created by Braze to reconstruct an estimate of the campaign’s open rate. Click data is used to infer the rate at which actual humans opened the message. This compensates for various machine opening mechanisms, including Apple’s MPP. The displayed statistic is generated 36 hours after email sending has begun. It is only calculated once at that time.

Historical Performance

The Historical Performance panel allows you to view the metrics from the Message Performance panel as a graph over time. Use the filters at the top of the panel to modify the stats and channels shown in the graph. The time range of this graph will always mirror the time range specified at the top of the page.

To get a day-by-day breakdown, click the hamburger menu and select Download CSV to receive a CSV export of the report.

A graph of the Historical Performance panel with example statistics for an email from February 2021 to May 2022.

Conversion Event Details

The Conversion Event Details panel shows you the performance of your conversion events for your campaign. For more information, refer to Conversion Events.

The Conversion Event Details panel.

Conversion Correlation

The Conversion Correlation panel gives you insight into what user attributes and behaviors help or hurt the outcomes you set for campaigns. For more information, refer to Conversion Correlation.

The Conversion Correlation panel with an analysis on user attributes and behavior from the Primary Conversion Event - A.

Retention Report

Retention reports show you the rates at which your users have performed a selected retention event over time periods in a specific campaign or Canvas. For more information, refer to Retention Reports.

Funnel Report

Funnel reporting offers a visual report that allows you to analyze the journeys your customers take after receiving a campaign or Canvas. If your campaign or Canvas uses a control group or multiple variants, you will be able to understand how the different variants have impacted the conversion funnel at a more granular level and optimize based on this data.

For more information, refer to Funnel Reports.

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