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Service Provider (SP) initiated login

This article will walk you through how to enable SAML single sign-on for your Braze account.


Upon setup, you will be asked to provide a sign-on URL and an Assertion Consumer Service (ACS) URL.

Requirement Details
Sign-On URL https://<SUBDOMAIN>

For the subdomain, use the coordinating subdomain listed in your Braze instance URL. For example, if your instance is US-01, your URL is This means that your subdomain will be dashboard-01.
Assertion Consumer Service (ACS) URL https://<SUBDOMAIN>/auth/saml/callback

For some IdPs, this can also be referred to as the Reply URL, Audience URL, or Audience URI.
Entity ID braze_dashboard
RelayState API key Go to Settings > API Keys and create an API key with sso.saml.login permissions, and then input the generated API key as the RelayState parameter within your IdP.

SAML SSO setup

Configure your identity provider

First, you must set up Braze as a Service Provider (SP) in your Identity Provider (IdP) with the following information. In addition, you’ll need to set up SAML attribute mapping.

SAML Attribute Required? Accepted SAML Attributes
email Required email
first_name Optional first_name
last_name Optional last_name

Configure Braze

Once you have set up Braze within your IdP, they will provide a Target URL and x.509 certificate which you will input into your Braze account.

After your account manager has enabled SAML SSO for your account, go to Settings > Admin Settings > Security Settings and toggle the SAML SSO section to ON

On this page, input the following:

Requirement Details
SAML Name This will appear as the button text on the login screen.
This is typically your IdP name, like “Okta.”
Target URL This is provided after setting up Braze within your IdP.
Some IdPs reference this as the SSO URL or SAML 2.0 Endpoint.
Certificate The x.509 certificate is provided by your IdP.

Make sure that your certificate follows this format when adding it to the dashboard:


Opening Security Settings and adding SAML SSO details

When you save your Security Settings and log out, you should now be able to sign in with your IdP.

Dashboard login screen with SSO enabled

SSO behavior

Members who opt to use SSO will no longer be able to use their password as they did prior. Users who continue to use their password will be able to unless restricted by the following settings.


You can also choose to restrict the members of your organization to sign-in with either Google SSO or SAML SSO. In order to enable, go to Security Settings and select either Enforce Google SSO only login or Enforce custom SAML SSO only login.

Authentication Rules section of Security Settings page

By enabling this option, your company’s Braze users will no longer be able to log in using a password, even if they have logged in with a password before.

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