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When creating a comprehensive customer journey, it’s important to consider every avenue in the attempt to improve the consumer experience. Through web push notifications, a brand can reach loyal customers with real time information.

When building out a user journey, it’s important to leave no customer engagement stone unturned. That’s where the oft-neglected web push notification comes in. A powerful tool to reach web visitors who are the most keyed into your brand, web push engages interested users on the desktop and mobile web in much the same way a push notification communicates with mobile app users on their phones. Because one has to be opted-in to see these notifications, it is a specialized audience—which means that these web pushes can help send impactful messages to the users most invested in your brand.

But while web push can be an effective tool for reaching web visitors, too many brands aren’t sure where to start. To give you a taste of what’s possible, let’s take a look at a couple of examples where web notifications helped brands hit the mark with users.

Discovering the Use of Web Push with Anthropologie

US-based clothing and home retailer Anthropologie was looking to expand their modern in-store experience into the digital sphere. They turned to Braze to help engage with their customers through digital channels, including web push notifications.

Anthropologie realized that the strength of web push lies in part with the dedicated customers who have them enabled. Because these customers are highly engaged, Anthropologie was able to build a base of over 800,000 web push-enabled subscribers and then experiment with ways of grabbing a shopper’s attention without the risk of alienating them. Through the use of A/B testing, Anthropologie was able to elevate web push click-through rates and conversation rates by 22% and 17.5% above industry averages, respectively.

Racing to Give Real-Time Updates with NASCAR

NASCAR racing is one of the most popular sports in the world, with almost three million people watching each race. In an effort to expand their online reach to engage more web visitors, NASCAR turned to Braze to build out their cross-channel customer engagement strategy with web messaging campaigns.

By implementing web push notifications, NASCAR was hoping to encourage viewers who had web push enabled to revisit NASCAR.com and engage with content there. These efforts helped to provide fans with a real-time experience of current races and drive traffic back to their webpages. NASCAR found that when they sent a web push notification driving viewers to that content, they frequently hit the projected marker, allowing them to achieve a 13.5% web push notification open rate for content campaigns and 9.6% open rate for app download campaigns.

Final Thoughts

Through the targeted use of web push notifications with Braze, these brands were able to see marked improvements and reach their targets with users. While specialized, web push notifications are a powerful tool in your brand’s arsenal to help reach web users with high-importance information. Furthermore, these notifications give a brand access to a customer base that has already shown a vested interest. Web push notifications are a brilliant way to engage, retain, and monetize web visitors—another way to improve a potential customer journey.

To find out more on how to effectively implement web push notifications for your brand, check out the Braze Web Messaging Guide.

Joey Holloway

Joey Holloway is a content writer currently based out of Maryland. When he's not writing, he spends far too much time at bookstores.