Braze Success Plans
Count on us every step of your journey
From day one, Braze is here to support your business with the people and resources that you need—because your success is our success.
Always-on, whenever and wherever you are
With customer success managers and technical support around the globe, our team is dedicated to helping your business deliver more value, more quickly. Whether that's quickly answering a question, resolving an issue, or providing industry guidance and expertise—we've got your back.
Standard Success Plan
Get up and running with the resources, guidance, and support to build engagement strategies that actually work.
Partner with a team-based customer success manager for strategic guidance on driving customer engagement outcomes.
Get fast, reliable support from our award-winning team, troubleshooting issues and sharing best practices whenever you need it.
Build platform fluency through Braze Learning and exclusive access to the Braze Bonfire community for peer-to-peer collaboration.
Silver Success Plan
Take advantage of proactive guidance, strategic check-ins, and prioritized access to the support team. Access everything in Braze Standard plus:
Partner with a named customer success manager who helps you to achieve measurable customer engagement goals and keeps you updated on the latest platform features.
Drive impact through regular strategic check-ins and Executive Business Reviews with your dedicated success team.
Get accelerated support as well as 24/7 coverage for Severity 1 issues.
Gold Success Plan
Go further with deeper collaboration, strategic partnership, and the technical depth to support you in executing campaigns that move engagement and revenue. Access everything in Braze Silver plus:
Partner with a named customer success manager with deep expertise in customer engagement, industry best practices, and platform enablement who can help you aggressively drive towards your key business goals.
Accelerate platform adoption with a high-touch partnership built around your performance goals.
Around the clock support for both Severity 1 and Severity 2 issues, so you can focus on what matters most.
Platinum Success Plan
Experience the highest level of support, strategy, and expertise, designed for teams who want everything Braze has to offer. Access everything in Braze Gold plus:
Design standout strategic campaigns in collaboration with creative experts from our 427 Innovation Lab.
Get strategic advisory on building long-term capabilities and centers of excellence, backed by expert-led, customized training designed to build platform expertise fast and to align with your industry and campaign priorities.
Receive proactive technical guidance and expertise from Technical Account Managers to support you unlock new use cases and platform value based on your tech stack.
Reach more inboxes with expert deliverability guidance designed to help you strengthen your sending reputation and improve email performance.
Mitigate risks with a dedicated Support Engagement Lead who proactively helps identifying and resolving potential issues.
Hear what our customer say
“Great relationship with CSM. Many workshops, conferences and webinars to get updated with industry's standards and learn more about other brands.”
Our award-winning support team is here to help
