Braze for Success

We're committed to your journey and committed to your success.
From bespoke onboarding and training programs to round-the-clock
support, Braze is a fit-for-purpose partner designed to help guide your
customer engagement evolution. From quick wins to long-term
successes, bridge your technical and personnel gaps with proven expertise
from a best-in-class solution.

Jumpstart Your Journey

Create a customized team of technical and functional specialists to best meet your needs and support your goals. Accelerate deployments, reduce implementation costs, and connect with a community of knowledgeable peers in the field.

Integration and Onboarding Services

Long-term success starts with strong support and strategic onboarding. Our outcomes-oriented team will design a solution that matches your specific goals, getting you the just-right fit for your integration and implementation needs.

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Bonfire Community

When you buy Braze, you don't just gain access to technology. You gain access to an incredible community of data-driven marketers that will continuously inspire you with best practices, compelling use cases, and new ways to use Braze.

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Braze Platform

Our platform is designed for ease of use and is fit for purpose to solve today's customer engagement needs. Each of our add-on services provides incremental value to the teams that require different levels of strategic or technical support.

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"The help I received was not only clear and concise, but conversational and friendly as well! I am only a few weeks into using Braze in my role, but it has been a great experience from UX to Support."

Cecilia McGuinness

CRM Coordinator, AMC TV

Uplevel Your Teams

Leverage training programs and domain experts who will continuously educate, inspire, and challenge you to stay ahead of the market. Lean into customized services that assist with implementing new strategies and best practices so your team can get the most out of your customer engagement program.

Customer Success

Our multidisciplinary CSMs are committed to customer goals, sharing success against outcomes like adoption, advocacy, and retention. Our world-class success teams have won multiple awards, including the 2021 Customer Success Team of the Year.

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Email Deliverability

With decades of experience, our email experts can get your email program up-to-speed rapidly. Whether you need help with high-volume sends or ongoing deliverability monitoring, we're here to elevate your email strategy.

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Global Program Management

For businesses who operate across global regions, this team serves to connect the dots between Braze, your team, and other dedicated partners. We'll work to improve your global framework to aid in future growth and expansion.

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Technical Account Management

Focused on technical strategy, we have designated liaisons who provide expertise to expand the usage of complex products and features. They also serve as the liaison between technical and marketing team members.

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Email Creative Services

Our full-service email creative agency can build campaigns and assets from the ground up or translate existing assets over to Braze.

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Braze Learning

Deepen your product knowledge and stay up-to-date with customer engagement best practices with on-demand courses and virtual instructor-led trainings. You can also show off your skills and advance your career with a Braze Certification.

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"She's [Erin] great at solving mysteries, digging in and identifying missing parts, leaving no stone unturned—and she does it all really fast. Having her as your CSM is like having a super power."

Erika Finnemore

Mobile Acquisition Manager, Product Marketing, Entercom

Ensure Your Success

Trust Braze to resolve critical questions, mitigate risks, and get to the bottom of technical issues quickly with access to 24/7/365 global support specialists. Our in-house team of employees are trained to triage and resolve issues at any time, on any day of the week with a focus on complete customer satisfaction.

Technical Support

With customer satisfaction as its main focus, our support team provides positive and memorable support interactions that do more than just resolve issues. We are a three-time recipient of the CRMI NorthFace ScoreBoard Award for World Class Customer Support.

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Customer Support Portal

Easily log a support case in one dedicated, central location. You can also view all existing support cases across your entire org to track progress or find answers before you even have to ask.

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Support Engagement Leads

Continuous access to a named support contact who will project manage all technical issues and inquires. They will work across Braze resources to provide regular and timely updates and next steps.

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"My questions are always answered, but Support goes further and offers alternative options and recommendations to simplify the process. I have several questions and queries a week and they are always answered so promptly that there is never any delay to my workflow at all, regardless of the size of the question."

Nate Duvel

Customer Relationship Management Manager, HeliosX Group

How Brands Succeed With Braze

How Azimo Cashed in on Better Customer Engagement With the Help of Braze Customer Success

Global money transfer company Azimo needed a new customer engagement platform in order to become more efficient and innovative in their approach to managing customer relationships. With help from Braze and our Customer Success team, they were able to take their customer engagement efforts to the next level.

PrizePicks Drives 60% Conversion Rates With Braze and Segment

Daily fantasy sports platform PrizePicks wanted to consolidate their customer engagement strategy, get in touch with users in real time, and establish their brand voice with a weekly campaign. After working with our team of onboarding managers, they were able to quickly achieve faster, more cohesive web-to-mobile journeys for customers, with less engineering time for PrizePicks.

Why and How KFC UK & Ireland Migrated to Braze

When KFC UKI started orienting around mobile and their loyalty program on the KFC App, they needed a new solution in order to create a holistic, personalized customer experience across all touch points. By working with the Braze team to migrate from a legacy solution, they were able to launch a cross-channel campaign that increased engagement and conversions in just 3.5 months.

Case Studies