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  • Why Braze?
    • The Braze PlatformAll your data, channels, and orchestration needs in one place
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    • BrazeAl™ UPDATESAutomate, learn, and personalize with AI
    • Braze Data PlatformUnify, activate, and distribute your data
    • Cross-ChannelSend all your messages from one place
    FEATURED CAPABILITIES
    • BrazeAI Decisioning Studio™Deliver 1:1 personalization, at scale
    • Journey OrchestrationCreate multi-step, cross-channel experiences
    • BrazeAI™ Agents UPDATESScale smarter engagement with always-on AI agents
    • Reporting & AnalyticsAnalyze performance & uncover insights
    • Creative Studio NEWSimplify creative workflows
    FEATURED CHANNELS
    • Email
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    • View all channels
    How It Works

    Get a breakdown of our vertically- integrated technology

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    • Retail & eCommerce
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    Braze For
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    Smiling man holding a smartphone next to "GLOBAL Customer Engagement Review 2026" and the Braze logo.
    2026 Global Customer Engagement ReviewFor our sixth Global CER, we surveyed over 2,200 marketing leaders and analyzed upwards of 6 billion data points spanning more than 750 brands
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Braze.
Be Absolutely
Engaging.™

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Gaming & Gambling

Unlock the next level of player engagement

Turn new players into loyal fans with personalized engagement that evolves alongside every achievement, milestone, and session.

Contact Sales
Smiling woman in a pink sweater plays a video game while colorful app notifications and email messages about new in-game quests and levels appear beside her.

Reimagine customer engagement across Gaming & Gambling

Braze pulls data together across player journeys both in-game and out—which allows marketers to power relevant messaging across all channels.

31%

Year over year increase in sessions per user

82%

Uplift in user lifetime with cross-channel messaging

32%

Year over year increase in conversion rate

Real-time triggers

React in the moment, not on the next sync

From the first launch to the final boss, every player's journey is different. Braze helps you respond to each one with real-time engagement powered by live user behavior.

Logo with the word “DRAFT” in bright green capital letters, with an orange crown tilted over the letter D.
How DraftKings Customizes Their Messaging With Liquid Personalization From Braze
View DraftKings blog post
Braze Data Platform
a screen shows a man with headphones and says brandon you have one hour to claim a mystery reward

Cross-channel orchestration

Meet players where they are, in-game and out

The best player experiences don't reset with every channel. Braze unifies push, in-app, SMS, email, and web so every interaction builds on the last.

Second Dinner logo
Second Dinner Amplifies Player Engagement with Braze Content Cards
View Second Dinner Case Study
Cross-Channel Messaging
Illustration of a mobile SMS and in-app message showing a gamified mission brief about delivering supplies, with a background image of soldiers in a battlefield.

Intelligent personalization

Optimize every touchpoint

BrazeAI™ helps teams grow revenue by predicting key player behaviors, like churning or making a purchase, then personalizing every interaction for greater impact.

BrazeAI™
Abstract marketing dashboard showing two customer profile cards with engagement details and a line chart labeled “Conversion uplift” trending upward over the days of the week.

Case studies

Hear from brands who are using Braze to find a voice that is now finding its way to customers.

Draftkings logo

DraftKings creates memorable customer experiences with Braze

See DraftKings’ story
Person sitting in the back seat of a car laughing joyfully while looking at a smartphone.
4 to 5 hoursSaved per week per campaign creator
Second Dinner logo

Second Dinner Amplifies Player Engagement

Second Dinner amplifies player engagement with Braze Content Cards

See Second Dinner’s story
A man and woman are sitting on a couch, both holding video game controllers and smiling at each other. The room is bright with plants and cushions in the background.
96%Engagement from Content Cards
86%Of traffic driven by Content Cards
Picklebet logo

How Picklebet embraced cross-channel journeys
to drive more engagement and increase retention

See Picklebet’s story
Two friends sitting on a couch laugh and hug each other enthusiastically.
550%Improvement in CAC payback
116%Increase in Sessions
Per User

Check out the resources

View the Blog
  • an image of a title page with the words "Customer Engagement Review"
    Guide

    2026 Media & Entertainment Customer Engagement Review

  • braze marketer of the month shelley drogt senior crm specialist
    Article4 min read

    May 2025 Bonfire Marketer of the Month: King’s Shelley Drogt

    May 15, 2025
  • braze inspiration guide 55+ essential campaigns . a world of customer engagement possibilities , all in one place .
    Guide

    Braze Inspiration Guide

There's never been a better time to be a better marketer.™

Get StartedSee How Braze Works