Be Absolutely Engaging.™
Cross-channel Messaging
Consolidate your messaging mix and meet customers where they are with consistent, responsive experiences.
If you're not on every channel, you're leaving money on the table.
Expand your reach
Grow your audience, capture attention, and create more opportunities for engagement across channels, platforms, and devices.
Break down silos
Say goodbye to limited point solutions and hello to increased agility, conversions, and cost savings.
Scale without compromise
Easily add new channels over time, maintain compliance, and ramp message volumes on the busiest days of your year.
Deliver compelling conversations
No matter the channel, make every customer experience feel cohesive, highly responsive, and interactive.
Expand your reach
Meet customers where
they are.
Every channel at your fingertips
Engage your customers across email, SMS, mobile, web, paid media, and more.
Intelligent channel delivery
Reach customers on the channel they’re most likely to engage with based on past interactions.
Flexible channel experimentation
Use A/B testing to find out which channel or channel mix works best for a particular campaign or customer experience.
“Braze gives us the capability to reach the user at the right time with the right channel, with personalized content to be relevant.”
Break down silos
Bring all your channels together.
Channel consolidation
Eliminate redundancy, sprawl, and channel silos by consolidating customer engagement into a single, purpose-built solution.
Unified marketing workflow
Move quickly from ideation to execution to launch without having to switch between multiple different channel-specific platforms.
Cross-channel visibility
Maintain a comprehensive, cross-channel view of the customer and customer engagement performance.
$150k savings from eliminated point solutions
Read ReportScale without compromise
Optimize your channel mix for greater ROI.
Channel segmentation by cost
Allocate higher send volumes towards lower-cost, conversion-driving channels before sending on more premium channels.
Channel frequency capping
Avoid over-sending by setting custom rules that limit the number of messages deployed on or across channels.
Dynamic ad integrations
Reduce paid ad waste by connecting your owned and paid channels. Dynamically suppress acquisition and retargeting ads the instant a customer converts.
300% Increase in revenue from consolidated cross-channel messaging.
Read Case StudyBreak down silos
Create compelling messages fast on any channel.
Easy, drag-and-drop editing
Quickly compose on-brand messages in minutes using visual editors across channels.
Ready-to-use templates
Use pre-built templates, custom content blocks, and other reusable content or design elements to save time.
Custom content with generative AI
Kickstart the copywriting, image generation, and content QA process with Sage AI by Braze.
Dynamic content personalization
Easily embed products, content, promotions, recommendations, and more into cross-channel messages.
25% reduction in campaign execution time.
Read Case StudyScale without compromise
Reduce risk as you grow.
Reliability at scale
Performance you can trust—no matter how fast and intricate your audience, channel mix, campaigns, and journeys grow.
Channel expansion
Easily add new channels over time without slowing down your workflow, adding resources, or having to learn a whole new platform.
Deliverability management
Stay compliant and keep your subscriber lists clean with everything you need to understand preferences, manage subscription statuses, process opt-ins and opt-outs; and maintain strong deliverability.
Increased weekly send volumes from 30M to 50M while maintaining 99% deliverability
Read Case StudyDeliver compelling conversations
Stay connected across channels.
In-the-moment orchestration
Let context from real-time customer behaviors and cross-channel interactions dictate your next best action, offer, or message.
Consistency across channels
Blend out-of-product and in-product messaging to deliver promotional, lifecycle, and transactional experiences that feel cohesive and frictionless.
Interactive experiences
Spark up a conversation. Create engaging experiences using two-way messaging, surveys, quick replies, and other interactive elements.
6x more engagement with an interactive, cross-channel campaign
Read Case StudyCase Studies
Check out the resources.
Are you a channel short and a dollar late?
Braze operates with sub-second latency—not batch-and-blast—so you can generate the right engagement in the right moment to yield the most valuable results.