Setting User IDs

User IDs should be set for each of your users. These should be unchanging and accessible when a user opens the app. Naming your User IDs correctly from the start is one of the most crucial steps when setting up User IDs. We strongly suggest using the Braze standard of UUIDs/GUIDs (detailed below). We also, strongly recommend providing this identifier as it will allow you to:

• Track your users across devices and platforms, improving the quality of your behavioral and demographic data.
• Import data about your users using our User Data API.
• Target specific users with our Messaging API for both general and transactional messages.

You should make the following call as soon as the user is identified (generally after logging in) in order to set the user ID:

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m.Braze.setUserId(YOUR_USER_ID_STRING)

Suggested User ID Naming Convention

At Braze, we strongly suggest naming User IDs also known as external_user_ids, in a UUIDs/GUIDs format. UUIDs/GUIDs are Universally Unique Identifiers that consist of a 128-bit number used to identify information in computer systems. This means that these UUIDs are long, random and well distributed. If you choose a different method in which to name your User IDs, they must also be long, random and well distributed. It is also important to note, that User IDs are case sensitive. For example, “Abcdef” is a different user from “abcdef”.

If you find your external_user_ids include names, email addresses, timestamps, or incrementors we strongly suggest picking up a new naming method that is more secure. We do not want names, email address, timestamps or incrementors included in your User IDs, because while it might be easy for people within your organization to quickly identify others, it is not a secure method.

Providing this information to others may allow people outside your organization to glean information on how your User IDs are structured, opening up your organization to potentially malicious updates or removal of information. In general, we do not support User ID migration, so if there is a breach, it is a very difficult and tedious process to recover from. Choosing the correct naming convention from the start is one of the most important steps in setting up User IDs.

User ID Integration Best Practices & Notes

Automatic Preservation of Anonymous User History

Additional Notes and Best Practices

Please note the following:

• If your app is used by multiple people, you can assign each user a unique identifier to track them.
• Once a user ID has been set, you cannot revert that user to an anonymous profile.
• Do Not change the user ID upon a user “log out”.
  • Doing so separates the device from the user profile. If you anticipate multiple users on the same device, but only want to target one of them when your app is in a logged out state, we recommend separately keeping track of the user ID you want to target while logged out and switching back to that user ID as part of your app’s logout process.
• Switching from one identified user to another is a relatively costly operation.
  • When you request the user switch, the current session for the previous user is automatically closed and a new session is started.

If you opt to use a hash of a unique identifier as your user ID take care to ensure that you’re normalizing the input to your hashing function. For example, if you’re going to use a hash of an email address, ensure that you’re stripping leading and trailing whitespace from the input, and taking localization into account.