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    2026 Global Customer Engagement ReviewFor our sixth Global CER, we surveyed over 2,200 marketing leaders and analyzed upwards of 6 billion data points spanning more than 750 brands
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From London to your laptop

The latest in AI-driven customer engagement

Watch City x City On Demand to see how AI agents, real-time context, and creativity are powering the next era of customer engagement. Plus, hear how top brands are using AI today—including what’s working, what they’ve learned, and where they’re headed next.

City x City Digital 2026
BrazeAI Operator™
BrazeAI Agent Console™
Creative Studio

BrazeAI Operator™

Go from "figure it out" to "get it done" with your in-dashboard AI assistant for instant guidance and hands-on execution in Braze.

  • BrazeAI Operator generating a personalized welcome email for a summer sale, with a preview of the email showing jeans.
    Article4 min read

    Unlock customer engagement’s full potential with the BrazeAI Operatorᵀᴹ

    April 22, 2026
  • AI in Action: 3 new use cases for 1:1 personalization
    Webinar

    AI in Action: 3 new use cases for 1:1 personalization

    May 20, 2026

Tackle your biggest challenges with a simple prompt

From getting a last-minute campaign live before your 6 AM flight to personalizing emails for millions of users, see how the BrazeAI Operator™ and BrazeAI Agent Console™ can solve your biggest challenges.

Watch the Series
A man with shaving foam on his cheek holds a pink retro telephone to his ear, with "braze Smooth Operator" text in the foreground.

BrazeAI Agent Console™

Embed AI agents for decision-making, content generation, dynamic segmentation, and data analysis where it matters most in your user journeys.

  • Smiling woman working, next to a list of tasks: Create dynamic segments, Write personalized emails, Find product affinities, Respond in real time.
    Article5 min read

    Power richer, more dynamic journeys with the BrazeAI Agent Consoleᵀᴹ

    April 22, 2026
  • Smiling woman looking at UI cards for AI agents, including content optimization and sentiment analysis.
    Article6 min read

    A World of Possibilities: 7 Use Cases for BrazeAI Agent Console™

    November 17, 2025
  • A man on a laptop with the BrazeAI Agent Console logo, a megaphone icon, and an AI face icon on a purple and orange gradient background.
    Article5 min read

    The human touch: How Braze Agent Console helps marketers get more personal

    March 26, 2026

The Braze Creative Studio

Move from idea to execution faster with your creative assets and content in one place. New Figma and Canva integrations get assets into campaigns instantly while keeping brand fidelity intact.

  • Smiling woman holding a phone, with an interface overlay showing "Templates," "Media Library" with icons, and "Brand Guidelines" on a purple background.
    Article5 min read

    Scaling customer connection with the Braze Creative Studio

    April 22, 2026

It’s time to be a better marketer

Get StartedSee How Braze Works