WEBINAR
Beyond Auto-Reply: How SimpliSafe Uses AI Agents to Power Personalization at Scale
Kate Chamberlain
Director, CRM and Promotions, SimpliSafe
Meredith Mitchell
Industry Marketing Lead, Retail & eCommerce, BrazeWednesday, September 2, 2026 at 9am PT / 12pm ET
71% of consumers expect personalized interactions, yet only 24% of brands say they deliver them. SimpliSafe took on that gap in a high-attention channel where personalized responses matter most: SMS.
Join us on September 2 for a 45-minute live session to see how SimpliSafe built a suite of AI agents in Braze that review, score, and respond to inbound SMS in real time—flagging opt-out intent and crafting replies from each customer's own data. You'll leave knowing how to turn SMS into a true two-way channel.
Register now to learn:
- How AI agents score and respond to inbound SMS in real time
- Why AI-crafted replies beat generic auto-responses
- How to apply AI across your wider retail and ecommerce engagement strategy
Can't make it live? Register anyway—we'll send the recording.
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