Build Retention & Loyalty That Converts

A man with short hair stands confidently with his arms crossed, wearing a black t-shirt against a dark background. He has a watch on his left wrist.

Orlando Beakbane

GM Dubai & Principal Strategic Customer Success Manager, Braze

A woman with wavy blonde hair smiles at the camera, wearing a black blazer over a black top. The background is a light gray color.

Ekaterina Gorbacheva

Global Expansion Director, Udora, a global gifting marketplace

A smiling young woman with long hair sits against a light background, wearing a black off-the-shoulder top and a white skirt. She has a cheerful expression and is looking directly at the camera.

Meryl Ang

Head of CRM & Lifecycle Marketing at Morrow Health

A smiling woman wearing a dark hijab against a teal background. She has bold eyebrows and a friendly expression.

Sarah Ahmed

Field Marketing Lead - MENAT, Braze

Real-Time, Gamified Journeys That Drive Revenue Growth

Powered by: Braze & Talon.One
On-Demand

89% of executives believe customer loyalty has improved, yet only 39% of customers agree, highlighting a clear disconnect between perception and reality. This reflects a broader shift in growth dynamics. Growth is no longer limited by acquisition but by the ability to retain customers and translate engagement into measurable commercial impact.

Customer expectations have also evolved. Sustainable growth now depends on real-time, contextual experiences that respond to behavior as it happens, rather than static campaigns or predefined journeys. In this context, retention and loyalty truly matter if they are able to drive revenue, repeat behavior, and long-term customer value.

In this session, we explore how leading brands like Udora (formerly Flowwow) and Morrow, use gamified, real-time, and incentive-driven journeys to turn engagement into retention and measurable growth without adding operational complexity.

What You’ll Learn

How to combine personalization and incentive logic without increasing complexity or relying on offers or discounts
How to connect retention and loyalty strategies directly to revenue, ROI, and customer lifetime value
How to design high-impact, gamified journeys across the customer lifecycle
Ways to operationalize real-time engagement at scale
What modern teams are doing to improve retention, accelerate execution, and maximize impact

Check out more Webinars

View Webinars

It's time to be a better marketer

Get Started See How Braze Works