Build Retention & Loyalty That Converts

Real-Time, Gamified Journeys That Drive Revenue Growth

Powered by: Braze & Talon.One
June 10, 2026 - 10am AST/ 11am GST/ 3pm SGT

89% of executives believe customer loyalty has improved, yet only 39% of customers agree, highlighting a clear disconnect between perception and reality. This reflects a broader shift in growth dynamics. Growth is no longer limited by acquisition but by the ability to retain customers and translate engagement into measurable commercial impact.

Customer expectations have also evolved. Sustainable growth now depends on real-time, contextual experiences that respond to behavior as it happens, rather than static campaigns or predefined journeys. In this context, retention and loyalty truly matter if they are able to drive revenue, repeat behavior, and long-term customer value.

In this session, we explore how leading brands like Udora (formerly Flowwow), BOTIM and PUMA use gamified, real-time, and incentive-driven journeys to turn engagement into retention and measurable growth without adding operational complexity.

What You’ll Learn

• How to combine personalization and incentive logic without increasing complexity or relying on offers or discounts
• How to connect retention and loyalty strategies directly to revenue, ROI, and customer lifetime value
• How to design high-impact, gamified journeys across the customer lifecycle
• Ways to operationalize real-time engagement at scale
• What modern teams are doing to improve retention, accelerate execution, and maximize impact