Global Customer Engagement Review 2025

A smiling woman with long, wavy blonde hair wearing a blue top. She appears cheerful and is looking directly at the camera.

Sarah Reed

VP, Global Events and Content, Braze

A smiling man with a bald head and glasses, wearing a light blue shirt. He has a friendly expression against a plain background.

Marcus Collins

Award-Winning Marketer, Author, Chief Strategy Officer

A young person with short dark hair and glasses smiles while seated on a brown couch. They are wearing a blue blazer over a light green shirt.

Sarah Lands Ramrup

Senior Manager, Enterprise CRM Strategy & Personalization, Nestlé Purina PetCare

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John-Paul Beeghly

Senior Manager, Marketing Engineering, Sonos

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Roshni Patel

Director of Customer Marketing, Talkspace

Our keynote speaker, award-winning marketer Marcus Collins, uncovers a new perspective on customer-centricity and demonstrate how to develop impactful marketing campaigns that deliver real business results.

Then, hear from marketing leaders from Nestlé Purina and Sonos discuss how they’re embracing talent, technology and content to craft campaigns that resonate at scale.

What you'll learn:

How to mold your messaging by merging content and technology
The importance of building trust through transparency in advanced personalization
Ways to enhance customer experiences by testing and experimenting

We heard you—we always need more time for Q&A. So we'll wrap up with a dedicated "Ask the Experts" segment where you can get your burning questions answered by our panelists.

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