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WEBINAR

Customer Engagement for Lifetime Loyalty: Top 3 Retail Trends in 2025

A man with a mustache wears sunglasses and a purple cap with "Ciele Athletics" printed on it, standing in a green, wooded area.
Martin Kriz
AVP, Triangle Engagement, Canadian Tire Corporation
A smiling man with gray hair and glasses stands with his arms crossed, wearing a gray t-shirt. The background is dark, highlighting his cheerful expression.
Eduardo Frias
Field CTO, Lifestyle, Shopify
A smiling woman with blonde, wavy hair wearing hoop earrings and a black blazer. She has a neutral background.
Meredith Mitchell
Industry Marketing Lead, Retail & eCommerce

May 15, 2025 at 9am PT / 12pm ET

In partnership with

the word shopify is written in white on a green background .

Shoppers' expectations are rising, and retailers must keep up—with the quality of their products and services and how they engage with shoppers at all points in their browsing and buying journey, be it in-store, online, and across devices, apps, and websites. With the technology and rich data at hand to provide those experiences, the time is now for retailers to elevate their game.

Join us on Thursday, May 15, as we examine key customer engagement trends from our latest research that retail marketers should focus on in 2025 as they tackle new challenges with building customer loyalty, lifetime value (LTV), and more.

What you'll learn:

  • Trends shaping customer engagement in retail in 2025, including how retailers can deliver next-level "phygital" experiences that customers have come to expect
  • Strategies for analyzing data more efficiently for personalization
  • Best practices for internal experimentation and collaboration
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