Reports and Guides
Check out our articles and guides on the latest in customer engagement.
Read our Reports & Guides
GuideFrom efficiency to effectiveness: How AI is transforming customer engagement
AI has moved past novelty. Brands are learning to use it with real sophistication. Early AI tools del...
GuideThe 2025 Gulf Cooperation Council Customer Engagement Review
Brands in the Gulf Cooperation Council (GCC) are at a crossroads of innovation, balancing global cust...
Guide2025 Retail Customer Engagement Review
Shoppers globally say they want seamless communications across sales channels, with their journey doc...
GuideEMEA Customer Engagement Review 2025
EMEA brands are investing more than ever in marketing—in fact, 74% of them expect to increase their m...
GuideBraze In-Product Messaging Inspiration Guide
Imagine this: Your brand needs to improve your push opt-ins, or repeat purchase rates, or 90-day rete...
Guide2026 Predictions: Consumer trends shaping the marketing landscape
Step into the future with confidence as 2026 promises a landscape of heightened stakes and elevated e...
- SUBSCRIBEPlease select one option only and then submit your preference.Please enter your business email address.
Be Absolutely Engaging.™
Sign up for regular updates from Braze.
Loading...
GuideThe secret lives of channels
Messaging channels play a central role in effective customer engagement. But using them successfully ...
GuideFrom seed to success: How to cultivate sustainable business growth through customer engagement
The term “growth” gets thrown around a lot these days, but what does it really mean and how can you a...
GuideWhat is Customer Engagement?
Keep hearing about the topic of customer engagement but not sure what it entails or the impact it can...
GuideThe Journey Is Everything
Despite economic headwinds, travelers still recognize the benefits of exploration and are motivated t...
GuideThe Braze Email Inspiration Guide
You know what your marketing team needs to improve—email subscribers, repeat purchases, 90-day retent...
GuideFrom transactional to transformational: How APAC retailers win the next wave of loyalty
Digital-first consumers are reshaping retail across APAC and the GCC. Shopping now happens in moments...


