2025 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs

We’re thrilled to share that, for the third year in a row, Braze has been named a Leader in the Gartner® Magic Quadrant™ for Multichannel Marketing Hubs.*

Why? The report recognizes Braze’s Ability to Execute and Completeness of Vision.

We believe our placement as a Leader reflects our consistent innovation and leadership. Year after year, we’ve set the standard for what a Customer Engagement Platform should be, and we’re always working to empower brands to deliver great customer experiences.

The Braze Customer Engagement Platform supports brands with:

• AI-powered experiences. With the addition of AI decisioning from OfferFit, BrazeAI helps brands deliver the next best experience for each individual customer.
• Data activation and cross-channel journey orchestration. An intuitive interface and comprehensive data access enables brands to seamlessly engage their audiences.
• Customer-first results. Our 97% CSAT score says it all.

We’re building a platform that helps brands of every size grow, scale, and create customer experiences that keep them ahead of the competition. And we believe this recognition from Gartner is proof that we’re leading the way.

Download the report.

*Gartner, Magic Quadrant for Multichannel Marketing Hubs, Audrey Brosnan, Tia Smart, Julian Poulter, Greg Carlucci, Matt Moorut, Suzanne Schwartz, Julia Multedo, 22 September 2025.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Braze.

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