Annual Report

2022 Global Customer Engagement Review

Today’s brands are embracing customer engagement and it's paying off. But as the bar for marketing experiences rises, how can your company keep up?

Discover the biggest trends shaping customer engagement in 2022, and dive into the exclusive data insights that will help you tackle today’s business challenges.

Download the review to learn:

  • The top three trends shaping customer engagement in 2022

  • Opportunities companies can seize for growth by industry and region

  • Winning campaigns leading brands like Mercari and Peacock use to drive stronger revenue, and the tactics behind them


Today’s top global brands are sending tens of billions of messages per month to over 5.5+ billion monthly active users (MAU) with Braze.