Retail has been one of the industries most affected by COVID-19. Shops have closed during the lockdown, and people have stopped making purchases as unemployment has skyrocketed. In addition, there is general uncertainty around if and when businesses will reopen, and what the retail experience will look like in interim and post-pandemic stages.
In this webinar, Neha Aletty, Strategic Business Consultant at Braze and Julie DeForest, Sr. Marketing Director at Overstock will examine customer engagement trends against the backdrop of today’s complex pandemic environment, in addition to what benchmarks look like for the holiday season and beyond.
Fill out the form to access this on-demand webinar and learn:
- Trends & behaviors of consumers acquired during COVID
- What the 2020 holiday season looks like for retailers.
- What strategies retailers should use to engage consumers for this holiday season and how to turn them into loyal customers.
- What a post-COVID retail world looks like and what experiences will remain from the pandemic
Today’s top global brands are sending tens of billions of messages per month to over 3 billion monthly active users (MAU) with Braze.