Braze Announcements


Braze Earns Prestigious Customer Service Award For Onboarding Professional Services

Team Braze By Team Braze May 31, 2023

At Braze, we work every day to help our customers better understand and engage with their customers. While our customer engagement platform is powerful, we know that having the right technology is only valuable to brands if they’re able to take full advantage of it. We also know our people are our greatest asset, and are humbled by what our employees bring to Braze.

That’s why we’re thrilled to announce that Braze has received the NorthFace ScoreBoard (NFSB) Award for outstanding Onboarding Professional Services. We believe this award from customer experience (CX) specialists Customer Relationship Management Institute LLC (CRMI) demonstrates the exceptional quality and consistency of the onboarding services we offer. Every day, we are impressed by what our global Integrations and Onboarding team achieves through their tireless efforts to deliver impactful experiences for our customers, and we couldn’t be prouder of this award.

“Braze provides brands with the necessary tools to create memorable and engaging experiences for their customers across any channel,” said Robbie Matthews, VP, Integrations and Onboarding, Braze. “In today’s environment, our customers’ focus on ROI from their technology investments is a top priority, now more than ever. A strong onboarding professional services organization is critical to achieving this so they can meet and exceed their business goals. We are humbled to be recognized for our commitment to this space and the quality of our world-class team.”

The NFSB has been around for more than two decades and is widely seen as the most prestigious award out there when it comes to customer service. In order to earn the award, companies must achieve a 4.0 or above rating out of a possible 5.0 scale, based solely on their customer responses to a survey conducted by CRMI. The survey covers categories such as technical support, field service, customer service, account management, professional services, and other customer-facing functions.

Interested in learning more about how our customer-facing teams help support effective customer engagement? Check out our Braze for Success page.


Team Braze

Team Braze

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