Braze Earns Prestigious Customer Service Award For Fourth Consecutive Year

At Braze, we work every day to help our customers better understand and engage with their customers. While our platform is powerful, we know that having the right technology is only valuable if you’re able to take full advantage of it. We know our people are our greatest asset, and are humbled by what they bring to Braze.

That’s why we’re thrilled to announce that, for the fourth year in a row, Braze has received the NorthFace ScoreBoard (NFSB) Award. We believe this exclusive award from Customer Experience (CX) specialists Customer Relationship Management Institute LLC (CRMI) demonstrates the exceptional quality and consistency of the technical support we offer. Every day, we are impressed by what our global support team achieves through their tireless efforts to deliver exceptional experiences for our customers, and we couldn’t be prouder of this award.

“After a particularly unpredictable few years, the onus was on Braze to continue providing the same best-in-class customer service that our customers have grown to expect,” said Molly Lisenco, VP, Global Technical Support at Braze. “We believe this award shows us that we’re investing in the right areas as we continue to expand our customer base into new markets and regions. We’re looking forward to seeing the success of our customers for years to come.”

The NFSB has been around for more than two decades and is widely seen as the most prestigious award out there when it comes to customer support. In order to earn the award, companies must achieve a 4.0 or above rating out of a possible 5.0 scale, based solely on their customer responses to a survey conducted by CRMI. The survey covers categories such as technical support, field service, customer service, account management, professional services, and other customer-facing functions.

Interested in helping brands provide meaningful experiences for their customers? For more information on open roles, please visit our careers page.