Our Purpose in Technical Support

Our purpose in the Technical Support team is to diagnose and resolve customer problems. We strive to create a support experience so exceptional it builds lasting relationships with all of our customers. We do this by providing positive and memorable support interactions through a knowledgeable and engaged team, and by taking ownership and responsibility for resolving technical issues.

Get to know some of our support superstars

Technical Support teams are only as good as their people. We are the kind of people who genuinely want to help others, solve puzzles, lend an ear, and teach what we know, all with empathy and patience.

Joanna Abrea

Joanna has a versatile background having tried different roles in the IT industry, leading her to find her true love and passion in Technical Support. Joanna believes Support is the perfect balance to practicing both technical and soft skills. For her, great customer service is when one goes above and beyond to delight customers. Outside of work, she likes to express her creativity and artistic side through her love for cosmetics.

Esosa Igbinosun

Esosa joined us as our first Technical Support Specialist in EMEA. He is passionate about our product roadmap and assisting customers with product feedback requests. Esosa believes great customer service means a timely and complete resolution of an issue, where the customer is not only satisfied but also empowered to resolve similar issues in the future. Outside of Braze, he is an avid basketball fan and fitness enthusiast.

Jen Lindner

Before Braze, Jen worked in human resources in the translation industry. At Braze, her favorite things to troubleshoot are campaign and Canvas sending behavior, as well as Liquid. She is currently improving her Ruby skills. After she solves an investigation, she enjoys sharing knowledge internally as well as helping to improve public documentation to further enable our customers. Outside of work, she likes trying her hand at new recipes, watching standup comedy, and playing with her dog.

Paulo Santos

Paulo joined Braze after working in Technical Support for a virtual reality company. His favorite thing to troubleshoot is SDKs and over the past year, he has been able to develop his Android SDK troubleshooting skills. He believes that great customer service is going above and beyond for customers, like taking the time to understand their unique use cases. Outside of work, he enjoys playing football and has a passion for cars and detailing.

Oliver Cawthorne

Oliver joined the Braze Support Engineering team where he handles complex, escalated issues relating to our platform, ensuring that issues are resolved swiftly while elegantly bridging the gap between our Support and Engineering teams. Before joining Braze, he worked in the accounting sector building automated solutions to everyday problems, passionately promoting efficiency above all.

Jon Troy

Jon joined Braze after years of being in the events industry. His favorite Braze functionality to troubleshoot is Campaign and Canvas sending behavior. He particularly enjoys using internal logs to see what is occurring on the backend. Jon doesn’t hesitate about creating personalized videos to help answer our customers' questions. When he is not solving complex technical problems, Jon loves traveling and trying out new restaurants.

Don’t just take our word for it

  • Braze Support team is quick, reliable, and highly competent in helping out with thinking about the different scenarios that could be a factor in the issue at hand. A great asset to our overall Braze experience.

    Patricia Vidal
    Director of Lifecycle Marketing at Prezi
  • I always have a fantastic experience with Braze's Support team! Thank you and keep up the fast, kind, and effective work!

    Josefina Con Garza
    B2B Marketing Manager at EasyPark Group
  • I am always happy to interact with Braze Support. Their responsiveness and knowledge make any issue a bliss.

    Aude Boscher
    Product Manager (Growth Marketing) at Heetch
  • My questions are always answered, but Support goes further and offers alternative options and recommendations to simplify the process. I have several questions and queries a week and they are always answered so promptly that there is never any delay to my workflow at all, regardless of the size of the question.

    Nate Duvel
    Customer Relationship Management Manager at HeliosX Group
  • As always very fast and always helpful. Best support out of any service I've used.

    Tyler Griffith
    Software Engineer II at Vida Health
  • The help I received was not only clear and concise, but conversational and friendly as well! I am only a few weeks into using Braze in my role, but it has been a great experience from UX to Support.

    Cecilia McGuinness
    CRM Coordinator at AMC TV
  • Braze Support is one of the Braze platform's best features.

    Gonzalo Garcia
    Software Engineer at Taxfix
  • Braze Support consistently hits the ball out of the park—an amazing resource!

    Thomas Courtney
    Customer Engagement Marketer at Just Auto Insurance

Dig a little deeper

Explore Roles

We’re always looking for new talent. Check out our openings!

View Roles

Read About It

Learn about why people are the most important asset in our best-in-class Technical Support team.

Read More

Learn More

Find out about our premium service offering that provides further assistance to brands that require special support.

Read More