Technical Support teams are only as good as their people. We are the kind of people who genuinely want to help others, solve puzzles, lend an ear, and teach what we know, all with empathy and patience.
Franceska Musat
Franceska's journey at Braze began after spending several years in the Technical Support field. Her knack for problem-solving shines through when tackling her favorite Braze functionalities, namely Ingestion and REST API scenarios. In the realm of technology, she firmly believes that unwavering dedication and a relentless commitment to resolving issues stand as top-tier qualities. Beyond her technical prowess, Franceska finds solace and joy in hiking through scenic landscapes and delving into the world of literature when she's not busy troubleshooting technical challenges.
Darren Neo
Before his journey into Technical Support, Darren worked in the recruitment sector, building automated reporting dashboards. In his journey at Braze, he is motivated by learning about technology and actively shares his knowledge with others. At his role, he is passionate about stepping into the wider martech ecosystem, completing several SDK integrations of Braze Technology Partners. When he’s not investigating technical issues, he likes to hike through the serene embrace of nature, and enjoys having his feet behind a ball on the pitch. When he’s not putting one foot after the other, he finds solace in the quiet exploration of literature, wandering through stories to find his motifs.
Jen Lindner
Before Braze, Jen worked in human resources in the translation industry. At Braze, her favorite things to troubleshoot are campaign and Canvas sending behavior, as well as Liquid. She is currently improving her Ruby skills. After she solves an investigation, she enjoys sharing knowledge internally as well as helping to improve public documentation to further enable our customers. Outside of work, she likes trying her hand at new recipes, watching standup comedy, and playing with her dog.
Paulo Santos
Paulo joined Braze after working in Technical Support for a virtual reality company. His favorite thing to troubleshoot is SDKs and over the past year, he has been able to develop his Android SDK troubleshooting skills. He believes that great customer service is going above and beyond for customers, like taking the time to understand their unique use cases. Outside of work, he enjoys playing football and has a passion for cars and detailing.
Giovanna Kiehn Bertuzzi Luz
Giovanna is a member of our Technical Support Engineering team, which bridges the gap between our Technical Support and Product Engineering teams. Before Braze, she put her Civil Engineering degree to work in the construction software industry. As a Technical Support Engineer, she faces complex and challenging problems on a daily basis, and takes great joy in tackling platform-related investigations in new and creative ways. Outside of work, she enjoys traveling, especially exploring new and exquisite places—she has an endless list to visit!
Camille Hansen-Theobald
Camille embarked on her journey with Braze following a tenure in Higher Education, where she honed her skills in a different realm. Here at Braze, she thrives on immersing herself in the intricate world of SDK integrations. For Camille, the allure of Technical Support lies in its ever-evolving nature, where each day presents new opportunities to learn and explore. When she's not engrossed in resolving technical puzzles, you'll find her in the movie theater, savoring the magic of cinema, or reconnecting with nature's beauty through leisurely outdoor adventures. Plus, there's her beloved four-legged companion, Lola, who ensures that she enjoys refreshing walks and embraces the simple joys of life.