Our purpose in the Technical Support team is to diagnose and resolve customer problems. We strive to create a support experience so exceptional it builds lasting relationships with all of our customers. We do this by providing positive and memorable support interactions through a knowledgeable and engaged team, and by taking ownership and responsibility for resolving technical issues.
Technical Support teams are only as good as their people. We are the kind of people who genuinely want to help others, solve puzzles, lend an ear, and teach what we know, all with empathy and patience.
Joanna has a versatile background having tried different roles in the IT industry, leading her to find her true love and passion in Technical Support. Joanna believes Support is the perfect balance to practicing both technical and soft skills. For her, great customer service is when one goes above and beyond to delight customers. Outside of work, she likes to express her creativity and artistic side through her love for cosmetics.
Esosa joined us as our first Technical Support Specialist in EMEA. He is passionate about our product roadmap and assisting customers with product feedback requests. Esosa believes great customer service means a timely and complete resolution of an issue, where the customer is not only satisfied but also empowered to resolve similar issues in the future. Outside of Braze, he is an avid basketball fan and fitness enthusiast.
Before Braze, Jen worked in human resources in the translation industry. At Braze, her favorite things to troubleshoot are campaign and Canvas sending behavior, as well as Liquid. She is currently improving her Ruby skills. After she solves an investigation, she enjoys sharing knowledge internally as well as helping to improve public documentation to further enable our customers. Outside of work, she likes trying her hand at new recipes, watching standup comedy, and playing with her dog.
Paulo joined Braze after working in Technical Support for a virtual reality company. His favorite thing to troubleshoot is SDKs and over the past year, he has been able to develop his Android SDK troubleshooting skills. He believes that great customer service is going above and beyond for customers, like taking the time to understand their unique use cases. Outside of work, he enjoys playing football and has a passion for cars and detailing.
Oliver joined the Braze Support Engineering team where he handles complex, escalated issues relating to our platform, ensuring that issues are resolved swiftly while elegantly bridging the gap between our Support and Engineering teams. Before joining Braze, he worked in the accounting sector building automated solutions to everyday problems, passionately promoting efficiency above all.
Jon joined Braze after years of being in the events industry. His favorite Braze functionality to troubleshoot is Campaign and Canvas sending behavior. He particularly enjoys using internal logs to see what is occurring on the backend. Jon doesn’t hesitate about creating personalized videos to help answer our customers' questions. When he is not solving complex technical problems, Jon loves traveling and trying out new restaurants.
We’re always looking for new talent. Check out our openings!
Learn about why people are the most important asset in our best-in-class Technical Support team.
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