Technical Support teams are only as good as their people. We are the kind of people who genuinely want to help others, solve puzzles, lend an ear, and teach what we know, all with empathy and patience.
Franceska's journey at Braze began after spending several years in the Technical Support field. Her knack for problem-solving shines through when tackling her favorite Braze functionalities, namely Ingestion and REST API scenarios. In the realm of technology, she firmly believes that unwavering dedication and a relentless commitment to resolving issues stand as top-tier qualities. Beyond her technical prowess, Franceska finds solace and joy in hiking through scenic landscapes and delving into the world of literature when she's not busy troubleshooting technical challenges.
Esosa joined us as our first Technical Support Specialist in EMEA. He is passionate about our product roadmap and assisting customers with product feedback requests. Esosa believes great customer service means a timely and complete resolution of an issue, where the customer is not only satisfied but also empowered to resolve similar issues in the future. Outside of Braze, he is an avid basketball fan and fitness enthusiast.
Before Braze, Jen worked in human resources in the translation industry. At Braze, her favorite things to troubleshoot are campaign and Canvas sending behavior, as well as Liquid. She is currently improving her Ruby skills. After she solves an investigation, she enjoys sharing knowledge internally as well as helping to improve public documentation to further enable our customers. Outside of work, she likes trying her hand at new recipes, watching standup comedy, and playing with her dog.
Paulo joined Braze after working in Technical Support for a virtual reality company. His favorite thing to troubleshoot is SDKs and over the past year, he has been able to develop his Android SDK troubleshooting skills. He believes that great customer service is going above and beyond for customers, like taking the time to understand their unique use cases. Outside of work, he enjoys playing football and has a passion for cars and detailing.
Oliver joined the Braze Support Engineering team where he handles complex, escalated issues relating to our platform, ensuring that issues are resolved swiftly while elegantly bridging the gap between our Support and Engineering teams. Before joining Braze, he worked in the accounting sector building automated solutions to everyday problems, passionately promoting efficiency above all.
Camille embarked on her journey with Braze following a tenure in Higher Education, where she honed her skills in a different realm. Here at Braze, she thrives on immersing herself in the intricate world of SDK integrations. For Camille, the allure of Technical Support lies in its ever-evolving nature, where each day presents new opportunities to learn and explore. When she's not engrossed in resolving technical puzzles, you'll find her in the movie theater, savoring the magic of cinema, or reconnecting with nature's beauty through leisurely outdoor adventures. Plus, there's her beloved four-legged companion, Lola, who ensures that she enjoys refreshing walks and embraces the simple joys of life.