Braze Announcements

Braze Customer Success Team Recognized by the 2021 Customer Success Awards

Georgia Glanville Harrison By Georgia Glanville Harrison Oct 14, 2021

At Braze, we know that customer engagement and exceptional customer experiences are everything. Supporting our customers as they forge authentic relationships, human connections, and meaningful interactions with their own customers at every stage of the user journey through the technology solutions and services we provide is our mission, our call to action, and our very reason for being. And our global Customer Success Team is the reason we're able to support over 1,000 customers spread across 50 countries, helping them send over 1 trillion messages to keep their 3 billion monthly active users engaged.

That's why we're so honored that Customer Success Collective, a global community of customer advocates, has recognized our standout team with three 2021 Customer Success Awards:

  • Customer Success Team of the Year: The Braze Customer Success Team has been recognized for delivering results, fostering teamwork, and for our our relentless commitment to our customers

  • Top Company to Work in CS for: Braze was honored for our track record of nurturing talent, driving innovation, and promoting company culture.

  • Rising CSM Talent: Braze Customer Success Manager (CSM) Marissa Lim, based in Singapore, was singled out for recognition as a breakout success in the industry.

About Customer Success at Braze

The core vision of our Customer Success team is to bridge the gap between the actual and the possible for Braze customers. We bring this vision to life through a high-touch practice centered around the creation of a customized success plan for each individual customer, helping them to maximize the impact of their customer engagement efforts.

From there our team works closely with customers to help them realize their business goals, breaking these goals into achievable milestones and providing thoughtful, comprehensive guidance every step of the way through regular check-ins and workshops and trainings, as well as in-depth executive business reviews (EBRs). These deep dives explore how the customer is performing against their industry and highlight business opportunities to deliver stronger results.

Help Us Elevate Our Customer Experience: Join the Customer Success Team at Braze

At Braze, we’re lucky to team up with some of the most customer-centric brands in the world, customer engagement leaders who use our platform to power brilliant experiences. And those organizations—and their customers—deserve our best every single day.

Interested in being a part of making that a reality? We’re currently hiring for various roles within our award-winning Customer Success Team, so be sure to check out to apply.

Georgia Glanville Harrison

Georgia Glanville Harrison

Georgia Harrison is the Director, Customer Success, EMEA at Braze. When she’s not trying to hack the Braze platform with webhooks, you’ll find her re-watching Eurovision and cuddling her two Burmese cats, Nala and Roo.

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