Events and Webinars

May 20, 2026 at 9am PT / 12pm ET / 5pm BST AI has moved beyond experimentation. Today’s leading brands are using agents to move faster, personalize smarter, and drive measurable growth. But what does that look like in practice? Join us for a live, demo-driven session where you’ll see firsthand how AI is transforming customer engagement from the inside out. In this webinar, we’ll showcase 3 high-impact use cases brought to life through our latest AI capabilities across BrazeAI Operator, Agent Console, and Decisioning Studio: Use case #1: Update user profiles and orders with conversational experiences. One-word SMS replies introduce major friction. See how to create AI agents that understand natural-language responses and can complete complex actions—like updating an order—directly within the conversation. 📈 Result = increased conversion. Use case #2: Personalized onboarding for every user. See how family care platform Cleo used BrazeAI Operator™ to transform a one-size-fits-all welcome journey into a more personalized onboarding experience for each user in their highly diverse audience. 📈Result = increased engagement and retention. Use case #3: Reactivation and win-back with AI decisioning. AI decisioning is true 1:1 personalization in action. In this example of a top-tier subscription streaming service, you’ll learn how AI decisioning analyzes individual user behavior, preferences, and engagement patterns to deliver millions of personalized communications that drive deeper engagement. 📈Result = increased subscriptions and revenue. We’ll walk through the product in action—so you can see exactly how these strategies come to life, not just hear about them. And we’ll stick around for a full half hour after the content concludes to answer all of your questions.