THIS AGREEMENT GOVERNS CUSTOMER'S USE OF THE BRAZE SERVICES. BY USING THE BRAZE SERVICES, CUSTOMER AGREES TO COMPLY WITH THESE TERMS AND CONDITIONS.
Last Updated: November 21, 2017
“Affiliate” shall mean, with respect to a party, any entity, whether incorporated or not, that directly or indirectly controls, is controlled by, or is under common control with such party or its corporate parent, where “control” (or variants of it) shall mean the direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
“Braze Code” shall mean the code developed and provided by Braze to Customer for use in connection with the Braze Services, which may include SDK(s) or other similar code developed and provided by Braze.
“Braze Services” or “Services” shall mean the specific proprietary software-as-a-service product of Braze, specified in Customer’s Order Form, including any related Braze Code. Braze Services exclude any Beta Services.
“Beta Services” shall mean Braze Services that are not generally available to customers.
“Customer Application” shall mean Customer’s mobile applications or web domains, as made available to its End Users.
“Customer Data” shall mean all electronic data or information submitted by or on behalf of Customer to, or collected and processed by, the Braze Services.
“Data Points” shall refer to a billable unit of use of the Braze Services, measured by a session start, session end, custom event or purchase recorded, as well as any attribute set on an End User profile. Data and events automatically collected by the Braze Services including, for example, push tokens, device information, location data and all campaign engagement tracking events, such as email opens and push notification clicks, are not counted as Data Points. For clarity, the setting of an End User’s profile information at one point in time shall count as a single Data Point.
“Documentation” shall mean the online Documentation for the Braze Services, accessible via http://www.braze.com, as updated from time to time.
“Dormant User” shall mean an End User who has not recorded a session in a Customer Application nor been messaged or updated by Customer in the past twelve (12) months.
“End User” shall mean any end user of a Customer Application.
“Inactive User” shall mean any End User who is not reachable by Customer and who, for the past six (6) months (i) has not recorded a session in a Customer Application, (ii) has not been updated by Customer, and (iii) has not been Messaged.
“Malicious Code” shall mean viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.
“Message” shall mean any communication with End Users made by or on behalf of Customer directly or indirectly through the Braze Services.
“Monthly Active Users” or “MAUs” shall mean the number of End Users who have recorded a session in a Customer Application or website in the previous thirty (30) days, calculated nightly with a rolling 30-day window as set forth on an Order Form.
“Order Form” shall mean the ordering documents for Customer’s purchases of Services from Braze that are executed hereunder by the parties from time to time, including any schedules or addenda thereto.
“Personal Information” shall mean any Customer Data relating to an identified or identifiable person.
“Restricted Information” shall mean: (i) social security numbers, passport numbers, military numbers, voter numbers, driver’s license numbers, taxpayer numbers, or other government identification numbers; (ii) Protected Health Information (as defined in the U.S. Health Insurance Portability and Accountability Act of 1996 and regulations thereunder, as amended “HIPAA”), or similar information under other comparable laws or regulations; or (iii) financial account numbers (including without limitation, credit or debit card numbers, or any related security codes or passwords), bank account numbers, or similar information.
“Start Date” shall mean the date on which Braze shall make the Braze Services available to Customer as set forth in an applicable Order Form.
“Subscription Term” shall mean the subscription period set forth on an applicable Order Form.
“Third-Party Providers” shall mean a third-party provider chosen by Customer whose service or functionality interoperates with the Braze Services, such as Google, Facebook, Apple, Microsoft or Amazon.
“User” shall mean an individual who is authorized by Customer to use the Braze Services. Users may include, for example, employees of Customer or its Affiliates, consultants, contractors and agents of Customer, and third parties with whom Customer transacts business.
2.1 Provision of Braze Services. Braze shall make the Braze Services available to Customer pursuant to this Agreement and all Order Forms during a Subscription Term. Customer’s purchase of Braze Services is not contingent upon the delivery of any future functionality or features, or dependent on any oral or written public comments made by Braze regarding future functionality or features. Braze reserves the right to reclassify an End User as an Inactive User or as Dormant, as applicable and to archive Customer Data with respect to such End User. Braze shall retain such Customer Data in an inactive status and can export that data to Customer upon request. The Customer Data of Inactive Users and Dormant Users can be merged by Customer into active profiles in Customer’s discretion.
2.2 Customer Affiliates. Customer Affiliates may purchase and use subscriptions to the Braze Services subject to the terms of this Agreement by executing Order Forms hereunder. This Agreement shall apply to such Customer Affiliates, and such Affiliates shall be deemed the “Customer” as contemplated herein. Customer Affiliates may also use the Services purchased by Customer without signing an Order Form if Customer makes certain employees of such Affiliate Users hereunder.
2.3 Riders for Certain Additional Services. If Customer desires to purchase certain marketing solutions, such as email, as part of the Braze Services, Customer acknowledges that certain additional terms and conditions may apply to the provision of such additional services. Customer must agree in writing to the applicable Rider to this Agreement in connection with the purchase of such additional services.
3.1 Braze Responsibilities. Braze shall: (a) ensure that the Braze Services perform in material compliance with the Documentation; (b) use commercially reasonable efforts to make the Braze Services available 24 hours a day, seven days a week, except for: (i) planned downtime (for which Braze shall make commercially reasonable efforts to give at least twenty-four (24) hours’ notice and which Braze shall schedule to the extent reasonably practicable from 10:00 PM until 7:00 AM, EST); or (ii) any unavailability caused by circumstances beyond Braze’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Braze employees), computer, telecommunications, internet service provider, Third-Party Providers, or hosting facility failures or delays involving hardware, software or power systems not within Braze’s possession or reasonable control, and denial of service attacks; and (c) provide the Braze Services in accordance with applicable laws and governmental regulations when used according to this Agreement.
3.3 Use Guidelines. Customer shall use the Braze Services solely for its and its Affiliates business purposes as contemplated by this Agreement and shall not: (a) license, sell, resell, lease, transfer, distribute, or otherwise commercially exploit or make the Braze Services available to any third party; (b) send via or store within the Braze Services unlawful, offensive or tortious material, including, without limitation, hate speech or discriminatory content; (c) imitate or impersonate another person or his, her or its email or other address or contact information; (d) create false accounts for the purposes of sending unsolicited messages (spam); (e) send messages to individuals who have asked not to receive future messages from Customer (opted out); (f) send via, upload to, or store within the Braze Services any Malicious Code; (g) interfere with or disrupt the integrity or performance of the Braze Services or the data contained therein; or (h) attempt to gain unauthorized access to the Braze Services or its related systems or networks. Any use of the Braze Services by Customer or Users that, in Braze’s reasonable judgment, imminently threatens the security, stability, integrity or availability of the Braze Services, or otherwise harms other customers or third parties, may result in immediate suspension of the Braze Services, however Braze will use commercially reasonable efforts under the circumstances to notify Customer in advance of such suspension and provide Customer with an opportunity to correct its usage prior to any such suspension. Braze will have no liability for any such suspension made in good faith. However, unless this Agreement has been terminated, Braze will cooperate with Customer to restore access to the Braze Services once it verifies that Customer has resolved the condition requiring suspension.
3.4 Protection of Customer Data. Braze will maintain administrative, physical and technical safeguards for the protection of the security, confidentiality and integrity of Customer Data. Those safeguards will include, but will not be limited to, measures for preventing access, use, modification or disclosure of Customer Data by Braze personnel, except (a) to provide the Services (including the provision of feedback to Customer concerning its use of the Braze Services) and prevent or address service or technical problems, (b) as compelled by law in accordance with the Confidentiality section below, or (c) as expressly permitted in writing by Customer.
3.5 Legal Requirements. The Braze Services may not be used to establish an individual’s eligibility for credit, employment or insurance. Customer shall not submit to the Braze Services or use the Braze Services to collect, store or process Restricted Information.
3.6 Third-Party Provider Interaction. Customer may, at its sole discretion, enable the Braze Services to access Customer’s Third-Party Provider accounts in connection with Customer’s use of the Braze Services.
4.1 Braze Services Fees. Customer shall pay all fees specified in all Order Forms hereunder. Except as otherwise specified herein or in an Order Form, (i) fees are based on the Braze Services purchased and not actual usage; (ii) payment obligations are non-cancelable; (iii) fees paid are non-refundable; and (iv) the Braze Services purchased cannot be decreased during the relevant Subscription Term.
4.2 Invoicing and Payment. Except as otherwise provided, all fees are quoted and payable in United States dollars. Fees for Services will be invoiced electronically (i) in advance for the Braze Services, and (ii) monthly in arrears for excess usage, if applicable, and in both cases, in accordance with the applicable Order Form. Customer is responsible for maintaining complete and accurate billing and contact information within the Braze Services.
4.3 Overdue Payments. Braze may impose late fees as contemplated in each Order Form. If Customer’s account is 30 days or more overdue, Braze may, in addition to any of its other rights or remedies, upon written notice, suspend Customer’s access to the Braze Services until such amounts are paid in full. If such failure to pay has not been cured within 60 days of the due date, then upon written notice, Braze may terminate this Agreement and any or all outstanding Order Forms in accordance with the Termination for Cause section below.
4.4 Payment Disputes. Braze shall not exercise its rights under the “Overdue Payments” section above if Customer is disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute.
4.5 Taxes. Unless otherwise stated, Braze’s fees do not include any direct or indirect local, state, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, use, sales or withholding taxes collected by any jurisdiction whatsoever (collectively, “Taxes”). Customer is responsible for paying all Taxes associated with its purchases hereunder, excluding taxes based on Braze’s net income or property. If Braze has the legal obligation to pay or collect Taxes for which Customer is responsible under this Section, the appropriate amount shall be invoiced to and paid by Customer, unless Customer provides Braze with a valid tax exemption certificate authorized by the appropriate taxing authority.
5.1 Reservation of Rights. Subject to the limited rights expressly granted hereunder, Braze reserves all rights, title and interest in and to the Braze Services and Customer retains all rights to the Customer Application(s), including all related intellectual property rights therein and to any improvements, enhancements or updates thereto. No rights are granted to either party hereunder other than as expressly set forth herein.
5.2 Restrictions. Customer shall not (a) modify, copy or create derivative works based on the Braze Services; (b) reverse engineer the Braze Services; (c) alter, remove or suppress in any manner any copyright, trademark or other notices displayed by the Services; or (d) access the Braze Services in order to (i) build a competitive product or service, or (ii) copy any features, functions or graphics of the Braze Services.
5.3 Customer Data. As between Braze and Customer, Customer exclusively owns all rights, title and interest in and to all Customer Data. Notwithstanding the foregoing, during the term hereof, Customer grants to Braze a worldwide, non-exclusive, royalty-free license to access Customer Data to aggregate or compile such Customer Data with other data, including the customer data of other Braze customers, so long as such aggregation or compilation omits any Personal Information or any other data that would enable the identification of Customer, its End Users, or any individual, company or organization (“Aggregated Data”), solely to (x) provide the Services, (y) to obtain feedback on and improve the Braze Services, and (z) to provide consultative and analytical information to our customers generally. Braze may create derivative works based on such Aggregated Data (“Aggregated Data Reports”). Braze shall own all right, title and interest in and to the Aggregated Data Reports.
5.4 Feedback. If Customer elects to provide any suggestions, comments, improvements, ideas or other feedback relating to the Braze Services to Braze (collectively, “Feedback”), Customer acknowledges and agrees that Braze may incorporate into the Braze Services any such Feedback without any obligation, payment, or restriction based on intellectual property rights or otherwise, excluding any Customer Confidential Information contained in the Feedback.
5.5 Marketing Rights. Braze may use Customer’s name in any discussion of its current customers and in marketing materials, and, so long as Braze complies with any Customer-provided trademark usage guidelines, Braze may use Customer’s logo in its marketing materials to promote the relationship between Braze and Customer. In addition, Customer shall, upon reasonable notice, and at mutually convenient times, participate in customer forums, marketing events or such other branded content in the form of case studies, blog posts, etc. as shall be mutually agreed between the parties.
6.1 Definition of Confidential Information. As used herein, “Confidential Information” means all confidential and proprietary information of a party (“Disclosing Party”) disclosed to the other party (“Receiving Party”) that is marked or designated as “Confidential” and/or “Proprietary”, or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including, without limitation, all information and data relating to the provision of the Services, a party’s business and marketing plans, technology and technical information, product designs, and business processes. The terms and conditions of this Agreement are the Confidential Information of both parties, the pricing and other terms reflected in all Order Forms hereunder are the Confidential Information of Braze, and the Customer Data is the Confidential Information of Customer. Notwithstanding the foregoing, each party may disclose the existence and terms of this Agreement, in confidence, to a potential purchaser of or successor to any portion of such party’s business resulting from the reorganization, spin-off, or sale of all or a portion of all of the assets of any business, division, or group of such party. Confidential Information (except for Customer Data) shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party or any third party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party; (iii) was independently developed by the Receiving Party; or (iv) is received from a third party without breach of any obligation owed to the Disclosing Party.
6.2 Confidentiality. The Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) (i) to not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (ii) except as otherwise authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees, contractors and agents (“Representatives”) who need such access for purposes consistent with this Agreement and who are subject to written confidentiality obligations with the Receiving Party containing protections no less stringent than those contained herein. Other than as otherwise provided herein, neither party shall disclose the terms of this Agreement or any Order Form to any third party other than its Representatives without the other party’s prior written consent.
6.3 Compelled Disclosure. If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.
6.4 Remedies. If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of the confidentiality obligations set forth herein, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the parties that any other available remedies are inadequate.
6.5 Survival. The obligation of Confidentiality set forth in this Section 6 shall survive termination or expiration of this Agreement.
7.1 Braze Warranties. Braze represents and warrants that the functionality and overall security of the Braze Services will not be materially decreased during a Subscription Term. In the event of a breach of this Section 7.1, Customer’s exclusive remedy shall be as provided in the “Termination for Cause” section below.
7.2 Disclaimer. EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRAZE EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES, WITH RESPECT TO THE SERVICES, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, PRIOR ORAL OR WRITTEN STATEMENTS, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO REPRESENTATION OR STATEMENT, INCLUDING, WITHOUT LIMITATION, STATEMENTS REGARDING CAPACITY, SUITABILITY FOR USE OR PERFORMANCE OF THE SERVICES NOT CONTAINED IN THIS AGREEMENT SHALL BE DEEMED TO BE A WARRANTY BY BRAZE. BRAZE MAKES NO WARRANTY OF ANY KIND WITH RESPECT TO ANY THIRD-PARTY SOFTWARE USED BY CUSTOMER IN CONNECTION WITH THE BRAZE SERVICES. BRAZE WILL NOT BE RESPONSIBLE OR LIABLE IN ANY MANNER FOR ANY RESTRICTED INFORMATION RECEIVED FROM OR ON BEHALF OF CUSTOMER IN BREACH OF THIS AGREEMENT.
8.1 Indemnification by Braze. Braze shall defend, and subject to Section 9.1 below, hold Customer harmless against any claims, demands, suits or proceedings (“Claims”) made or brought against Customer by a third party alleging (a) that Customer’s use of the Braze Services within the scope of this Agreement infringes the intellectual property rights of such third party; (b) a breach by Braze of its confidentiality obligations under Section 6 hereof; or (c) gross negligence or willful misconduct by Braze, and will indemnify Customer from any damage, costs (including reasonable attorneys’ fees), or judgments finally awarded against Customer incurred in connection with a Claim. If Braze receives information about an infringement claim related to the Braze Services, Braze shall in its discretion and at no cost to Customer (i) modify the Braze Services so that they no longer infringe, without breaching Braze’s warranties under “Braze Warranties” above, (ii) obtain a license for Customer’s continued use of the Braze Services in accordance with this Agreement, or (iii) terminate Customer’s subscriptions for the Braze Services upon 30 days’ written notice and refund Customer any prepaid fees covering the remainder of the term of the terminated subscriptions. Braze shall have no obligation to indemnify Customer to the extent any Claim arises from Customer’s use of any Third Party Provider’s services, or Customer’s use of the Braze Services in breach of this Agreement.
8.2 By Customer. Customer shall defend, and subject to Section 9.1 below, hold Braze harmless against any Claims made or brought against Braze by a third party alleging (a) violation of applicable law arising from Customer’s use of the Braze Services in breach of this Agreement; (b) that Customer Data infringes the intellectual property rights of a third party; (c) a breach by Customer of its confidentiality obligations under Section 6 hereof; or (d) gross negligence or willful misconduct by Customer, and will indemnify Braze from any damage, costs (including reasonable attorneys’ fees), or judgments finally awarded against Braze incurred in connection with a Claim.
8.3 Procedure. As an express condition to the indemnifying party’s obligation under this Section 8, the party seeking indemnification must: (a) promptly notify the indemnifying party in writing of the applicable Claim for which indemnification is sought; provided, that failure to notify shall not relieve a party of its indemnification obligations unless the indemnifying party has been materially prejudiced thereby; (b) give the indemnifying party sole control of the defense and settlement of the Claim (except that the indemnifying party may not settle a Claim unless it unconditionally releases the indemnified party of all liability); and (c) provide the indemnifying party with all non-monetary assistance, information and authority reasonably required for the defense and settlement of such Claim.
8.4 Exclusive Remedy. This “Mutual Indemnification” section states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of third party claim described in this section.
9.1 Limitation of Liability. EXCEPT AS EXPRESSLY SET FORTH BELOW, NEITHER PARTY’S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL EXCEED THE AMOUNT PAID BY CUSTOMER HEREUNDER IN THE TWELVE MONTHS PRECEDING THE INCIDENT GIVING RISE TO LIABILITY, PROVIDED THAT IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER. THE ABOVE LIMITATIONS WILL NOT LIMIT CUSTOMER’S PAYMENT OBLIGATIONS HEREUNDER.
9.2 Exceptions to Limitation of Liability. NOTWITHSTANDING THE FOREGOING, THE PARTIES’ INDEMNIFICATION OBLIGATIONS FOR THE FOLLOWING THIRD PARTY CLAIMS SHALL BE UNCAPPED:
(A)GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; AND
(B)INTELLECTUAL PROPERTY INFRINGEMENT.
9.3 Exclusion of Indirect Damages. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR COVER DAMAGES OF ANY KIND OR NATURE HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.
10.1 Term of Agreement. This Agreement commences on the Effective Date and continues until all Order Forms entered into hereunder have terminated or expired pursuant to the terms hereof.
10.2 Term of Subscriptions. Subscriptions to the Braze Services commence on the Start Date and continue for the Subscription Term specified in the applicable Order Form. Unless otherwise set forth in an Order Form, subscriptions shall automatically renew for additional periods of one year, unless either party gives the other notice of non-renewal at least 30 days prior to the end of the relevant Subscription Term. Braze reserves the right to increase the fees on renewal by giving Customer at least sixty (60) days’ notice of such price increase; provided, however, that any such price increase shall not exceed 7% above the price that was in effect for the same products and services in the immediately preceding term.
10.3 Termination for Cause. A party may terminate this Agreement for cause: (a) upon 30 days’ written notice of a material breach to the other party if such breach remains uncured at the expiration of such period; or (b) immediately if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. Upon any termination for cause by Customer, Braze shall refund Customer any prepaid fees covering the remainder of the Subscription Term after the date of termination. Termination for cause by Customer shall not relieve Customer of the obligation to pay any fees accrued or payable to Braze prior to the effective date of termination. Upon any termination for cause by Braze, Customer shall remain obligated to pay all fees owed for the remainder of the Subscription Term.
10.4 Customer Data Deletion. Following the termination or expiration of this Agreement, Braze shall terminate provision of the Braze Services to Customer, and convert Customer’s account to an inactive status. Braze shall securely overwrite or delete Customer Data 60 days following any such termination.
10.5 Surviving Provisions. Section 1 and Sections 6 through 11 shall survive any termination or expiration of this Agreement.
11.1 Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.
11.2 No Third-Party Beneficiaries. There are no third-party beneficiaries to this Agreement.
11.3 Beta Services. From time to time, Braze may invite Customer to try Beta Services. Customer may accept or decline any such trial in its sole discretion. Beta Services will be clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation or by a description of similar import. Beta Services are for evaluation purposes and not for production use, are not considered “Braze Services” under this Agreement, are not supported, and may be subject to additional terms. Unless otherwise stated, any Beta Services trial period will expire upon the earlier of one year from the trial start date or the date that a version of the Beta Services becomes generally available. Braze may discontinue Beta Services at any time in its sole discretion and may never make them generally available. Braze shall have no liability for any harm or damage arising out of or in connection with a Beta Service.
11.4 Export Compliance. The Services and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions. Customer and Braze each represents that it is not named on any U.S. government denied-party list. Customer shall not, and shall not permit any User to, access or use any Service in a U.S.-embargoed country (currently Cuba, Iran, North Korea, Sudan or Syria) or in violation of any U.S. export law or regulation.
11.5 Anti-Corruption. Neither party has received or been offered any illegal or improper bribe, kickback, payment, gift or thing of value from an employee or agent of the other party in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If Customer learns of any violation of the above restrictions, it will use reasonable efforts to promptly notify Braze’s Legal Department at email@example.com.
11.6 Notices. All notices under this Agreement shall be in writing and shall be deemed to have been given upon: (a) personal delivery; (b) the second business day after mailing; or (c) except for notices of termination or an indemnifiable claim (“Legal Notices”), the day of sending by email. Legal Notices shall be identified as Legal Notices. Notices to Braze shall be addressed to the attention of its General Counsel. Billing-related notices to Customer shall be addressed to the relevant billing contact designated by Customer, and Legal Notices to Customer shall be addressed to Customer. All other notices to Customer will be addressed to the relevant Services system administrator designated by Customer.
11.7 Waiver and Cumulative Remedies. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.
11.8 Severability. Any provision of this Agreement which is prohibited and unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof or affecting the validity or enforceability of such provisions in any other jurisdiction.
11.9 Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld, conditioned or delayed). Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms), without consent of the other party, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. Any attempt by a party to assign its rights or obligations under this Agreement in breach of this Section shall be void and of no effect. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.
11.10 Governing Law. This Agreement shall be governed exclusively by the internal laws of the State of New York, without regard to its conflicts of laws rules. The state and federal courts located in the State of New York, District of Manhattan, New York City, shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to this Agreement. Each party consents to the exclusive jurisdiction of such courts. Each party also waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.
11.11 Entire Agreement. This Agreement is the entire agreement between the parties regarding Customer’s use of the Services, and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and signed by the parties. The parties agree that any term or condition stated in a Customer purchase order or in any other Customer order documentation (excluding Order Forms) is void. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) the applicable Order Form, (2) any exhibit, schedule or addendum to this Agreement, and (3) the body of this Agreement. The language used in this Agreement shall be deemed to be language chosen by both parties hereto to express their mutual intent, and no rule of strict construction against either party shall apply to rights granted herein or to any term of condition of this Agreement.
11.12 Counterparts. This Agreement may be executed in counterparts, which taken together shall form one legal instrument. Delivery of an executed counterpart signature page of this Agreement by facsimile, email, or other electronic transmission shall be effective as delivery of a manually executed counterpart of this Agreement.
Customer’s use of the email functionality within the Braze Services shall be subject to the additional terms set forth in this Addendum. Capitalized terms used but not defined in this Addendum shall have the meanings ascribed to them in the Agreement.
1 Email Footer. Customer shall add a legally–adequate footer to each email sent via the Braze Services.
2 Use of Email. Customer is responsible for (a) the creation, initiation and sending of messages to third parties, including without limitation, complying with any laws, regulations or rules applicable to the sending of those messages (including, where applicable, obtaining consent to send those messages), and (b) the integrity of the lists it uploads into the Braze Services. If Customer cause its or Braze’s delivery partners addresses to be listed as a source of spam by key internet service providers or third party blacklisting organizations (i.e., blacklisted), Customer will be held responsible for the blacklisting and any damages arising therefrom. Until the blacklisting has been resolved, Customer’s ability to send email using the Braze Services may be suspended. After three blacklisting incidents, Braze will be entitled to terminate this Agreement and all outstanding Order Forms immediately upon notice to Customer.
Except as modified by this Addendum, the Agreement remains unmodified and in full force and effect.
(effective as of August, 2017; subject to change)
The Braze Services include third-party code licensed to Braze for use and redistribution under open-source licenses. Below is a list of disclosures and disclaimers in connection with such open-source licensed software that has been incorporated into the Braze Services. Notwithstanding any of the terms and conditions of your subscription or license agreement with Braze, the terms of certain open-source licenses may be applicable to your use of the Braze Services, as set forth below.
This list of open-source code (the “List”) was generated by Braze using third-party software licensed by Braze that identifies open source code within the Services as of a particular date, and is intended to be a disclosure of a particular point in time only. Accordingly, you are advised that the List may be updated from time to time and may not be complete. Assuming you do not modify the open source code used within the Braze Services, the use of the Braze Services will not require you to grant to any party any of your intellectual property rights pursuant to an open source license, or require you to make any of your source code available to third parties pursuant to an open source software license. BRAZE MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, WITH REGARD TO THE LIST OR ITS ACCURACY OR COMPLETENESS, OR WITH RESPECT TO ANY OBLIGATIONS ARISING AS A RESULT OF YOUR MODIFICATION TO SUCH OPEN SOURCE CODE OR TO THE SERVICES. BY USING THE BRAZE SERVICES, YOU AGREE THAT IN NO EVENT SHALL BRAZE BE LIABLE FOR ANY DAMAGES WHATSOEVER RESULTING FROM ANY SUCH MODIFICATIONS MADE BY YOU, OR ANY OBLIGATIONS ARISING THEREFROM, INCLUDING, WITHOUT LIMITATION, ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR OTHER DIRECT OR INDIRECT DAMAGES.
Last updated: August 3, 2017
Below contains a set of links to open source licenses as described above.
Braze understands that nothing is more important to our customers than the security of their data. As part of our ongoing security program, Braze tests for vulnerabilities to the security of its Services and as part of that effort, welcomes independent and responsible researchers in reporting any vulnerabilities that they identify in the Services so that Braze can address and remediate any potential risks to the security of our systems.
If you discover a security vulnerability in the Braze Services, please email firstname.lastname@example.org with a summary of your discovery. If there are attachments for your discovery, Braze will provide you with a public key to use in order to send them over email.