Braze Global Technical Support

Depending on your Support contract, Braze Technical Support Hours of Operation are from 9am-5pm SGT, 9am-5pm GMT, or 8am-8pm US ET, Monday - Friday, excluding Braze Recognized Holidays. For issues logged outside of these hours, you should anticipate a response on the next business day

Braze Recognized Holidays

United States

2020

  • January 1, 2020 – New Year's Day
  • January 20 2020 – Martin Luther King Day
  • February 17, 2020 – President's Day
  • May 25, 2020 – Memorial Day
  • July 3, 2020 – Independence Day (observed)
  • September 7, 2020 – Labor Day
  • November 11, 2020 – Veteran's Day
  • November 26, 2020 – Thanksgiving Day
  • November 27, 2020 – Day after Thanksgiving Day
  • December 24, 2020 - Christmas Eve
  • December 25, 2020 – Christmas Day
  • January 1, 2021 – New Year's Day

2021

  • January 1, 2021 – New Year's Day
  • January 18 2021 – Martin Luther King Day
  • February 15, 2021 – President's Day
  • May 31, 2021 – Memorial Day
  • June 18, 2021 – Juneteenth Day (observed)
  • July 5, 2021 - Independence Day (observed)
  • September 6, 2021 – Labor Day
  • November 11, 2021 – Veteran's Day
  • November 25, 2021 – Thanksgiving Day
  • November 26 2021 – Day after Thanksgiving Day
  • December 24, 2021 - Christmas Eve
  • December 27, 2021 – Christmas Day (observed)
  • December 31, 2021 - New Year's Eve
  • January 3, 2022 – New Year's Day (observed)

United Kingdom

2020

  • January 1, 2020 – New Year's Day
  • April 10, 2020 – Good Friday
  • April 13, 2020 – Easter Monday
  • May 8, 2020 – Early May Bank Holiday
  • May 25, 2020 – Spring Bank Holiday
  • August 31, 2020 – Summer Bank Holiday
  • December 25, 2020 – Christmas Day
  • December 28, 2020 – Boxing Day (observed)
  • December 31, 2020 - New Year's Eve
  • January 1, 2021 - New Year's Day

2021

  • January 1, 2021 – New Year's Day
  • April 2, 2021 – Good Friday
  • April 5, 2021 – Easter Monday
  • May 3, 2021 – Early May Bank Holiday
  • May 31, 2021 – Spring Bank Holiday
  • August 30, 2021 – Summer Bank Holiday
  • November 11, 2021 - Remembrance Day
  • December 27, 2021 – Christmas Day (observed)
  • December 28, 2021 – Boxing Day (observed)
  • December 31, 2021 - New Year's Eve
  • January 3, 2022 - New Year's Day (observed)

Singapore

2020

  • January 1, 2020 – New Year's Day
  • January 27, 2020 - Chinese New Year
  • April 10, 2020 – Good Friday
  • May 1, 2020 – Labour Day
  • May 7, 2020 – Vesak Day
  • May 25, 2020 – Hari Raya Puasa
  • July 10, 2020 - Polling Day
  • July 31, 2020 – Hari Raua Haji
  • August 10, 2020 – National Day
  • November 13, 2020 – Deepavali
  • December 24, 2020 - Christmas Eve
  • December 25, 2020 – Christmas Day
  • December 31, 2020 - New Year's Eve
  • January 1, 2021 – New Year's Day

2021

  • January 1, 2021 – New Year's Day
  • February 12, 2021 - Chinese New Year
  • April 2, 2021 – Good Friday
  • April 30, 2021 – Labour Day (observed)
  • May 13, 2021 – Hari Raya Puasa
  • May 26, 2021 – Vesak Day
  • July 20, 2021 – Hari Raua Haji
  • August 9, 2021 – National Day
  • November 4, 2021 – Deepavali
  • December 24, 2021 - Christmas Eve
  • December 27, 2021 – Christmas Day (observed)
  • December 31, 2021 - New Year's Eve
  • January 1, 2022 – New Year's Day (observed)