Depending on your Support contract, Braze Technical Support Hours of Operation are from 9am-5pm SGT, 9am-5pm GMT, or 8am-8pm US ET, Monday - Friday, excluding Braze Recognized Holidays. For issues logged outside of these hours, you should anticipate a response on the next business day
United States
January 01 - New Years Day
January 19 - MLK Jr Day
February 16 - President's Day
February 17 - Lunar New Year
May 25 - Memorial Day
June 19 - Juneteenth
July 03 - Independence Day (Observed)
September 07 - Labor Day
November 11 - Veterans Day
November 26 - Thanksgiving Day
November 27 - Day after Thanksgiving Day
December 24 - Christmas Eve
December 25 - Christmas Day
December 31 - New Year's Eve
Singapore
January 01 - New Years Day
February 17 - Chinese New Year
February 18 - Second Day of Chinese New Year
March 20 - Hari Raya Puasa (Observed)
April 03 - Good Friday
May 01 - Labour Day
May 27 - Hari Raya Haji
June 01 - Vesak Day (Observed)
August 10 - National Day (Observed)
November 09 - Deepavali (Observed)
December 24 - Christmas Eve
December 25 - Christmas Day
December 31 - New Year's Eve
United Kingdom
January 01 - New Years Day
April 03 - Good Friday
April 06 - Easter Monday
May 04 - Early May Bank Holiday
May 25 - Spring Bank Holiday
June 19 - Juneteenth
August 31 - Summer Bank Holiday
November 11 - Remembrance Day
December 24 - Christmas Eve
December 25 - Christmas Day
December 28 - Boxing Day (Observed)
December 31 - New Year's Eve
Brazil
January 01 - New Years Day
February 13 - Carnival
February 16 - Carnival
February 17 - Carnival
February 18 - Carnival
April 03 - Good Friday
April 21 - Tiradentes
May 01 - Labour Day
June 04 - Feast of Corpus Christi
July 09 - State Rebellion (Sao Paulo Only)
September 07 - Independence Day - Brazil
October 12 - Our Lady of Aparecida
November 02 - Day of the Dead
November 20 - Black Awareness Day (Sao Paulo Only)
December 24 - Christmas Eve
December 25 - Christmas Day
December 31 - New Year's Eve
Romania
January 01 - New Years Day
January 02 - Year End Observed
January 06 - Feast of the Theophany
January 07 - Synaxis of Saint John the Baptist
April 10 - Orthodox Good Friday
April 13 - Orthodox Easter Monday
May 01 - Labour Day
June 01 - Children's Day
June 01 - Orthodox Whit Monday
November 30 - Saint Andrew's Day
December 01 - Great Union Day
December 25 - Christmas Day
December 31 - New Year's Eve
Japan
January 01 - New Years Day
January 02 - Year End Observed
January 12 - Coming of Age Day
February 11 - National Foundation Day
February 23 - Emperor's Birthday
March 20 - Vernal Equinox Day
April 29 - Shōwa Day
May 04 - Constitution Memorial Day (Observed)
May 04 - Greenery Day
May 05 - Children's Day
July 20 - Marine Day
August 11 - Mountain Day
September 15 - Respect for the Aged Day
September 23 - Autumn Equinox Day
October 12 - Sports Day
November 03 - Culture Day
November 23 - Labour Thanksgiving Day
December 30 - Year End Observed
December 31 - New Year's Eve
Germany
January 01 - New Years Day
January 06 - Epiphany / Three Kings Day (Germany - Bavaria Only)
April 03 - Good Friday
April 06 - Easter Monday
May 01 - Labour Day
May 14 - Ascension Day
May 25 - Whit Monday
June 04 - Feast of Corpus Christi (Germany - Bavaria only)
December 24 - Christmas Eve
December 25 - Christmas Day
December 31 - New Year's Eve
Canada
January 01 - New Years Day
February 16 - Family Day
April 03 - Good Friday
May 18 - Victoria Day
June 24 - St Jean Baptiste Day (Canada - Quebec Only)
July 01 - Canada Day
August 03 - Civic Holiday
September 07 - Labor Day
September 30 - National Day for Truth and Reconciliation
October 12 - Thanksgiving
November 11 - Remembrance Day
December 25 - Christmas Day
December 28 - Boxing Day (Observed)
December 31 - New Year's Eve
France
January 01 - New Years Day
April 06 - Easter Monday
May 01 - Labour Day
May 08 - Victory In Europe Day
May 14 - Ascension Day
May 25 - Whit Monday
July 14 - Bastille Day
November 02 - All Saints' Day (Observed)
November 11 - Armistice Day
December 25 - Christmas Day
December 31 - New Year's Eve
Australia
January 01 - New Years Day
January 26 - Australia Day
March 09 - Labour Day (VIC only)
March 09 - Canberra Day (ACT only)
March 09 - Day Off (NSW Only)
April 03 - Good Friday
April 06 - Easter Monday
June 01 - Reconciliation Day (ACT only)
June 08 - King's Birthday
September 25 - Friday before the AFL Grand Final (VIC only) TBC
September 25 - Day Off (NSW Only)
October 05 - Labour Day (NSW, ACT)
November 03 - Melbourne Cup Day (VIC only)
December 25 - Christmas Day
December 28 - Boxing Day (Observed)
December 31 - New Year's Eve
Indonesia
January 01 - New Years Day
January 16 - Prophet's Ascension
February 17 - Chinese New Year
March 19 - Nyepi
March 20 - Eid al-Fitr
April 03 - Good Friday
May 01 - Labour Day
May 14 - Ascension Day
May 27 - Eidal-Adha
June 01 - Pancasila Day
June 16 - Islamic New Year
August 17 - Independence Day
August 25 - Prophet's Birthday
December 25 - Christmas Day
December 31 - New Year's Eve
South Korea
January 01 - New Years Day
February 16 - Korean New Year's Eve
February 17 - Korean New Year's Day
February 18 - Second Day of the Korean New Year
February 19 - Third Day of the Korean New Year
March 02 - Independence Movement Day (Observed)
May 05 - Children's Day
May 25 - Buddha's Birthday (Observed)
June 08 - Memorial Day (Observed)
August 17 - Liberation Day (Observed)
September 24 - Chuseok Eve
September 25 - Chuseok
October 05 - National Foundation Day (Observed)
October 09 - Korean Alphabet Day
December 25 - Christmas Day
December 31 - New Year's Eve
Dubai
January 01 - New Years Day
March 20 - Eid al-Fitr
May 26 - Arafat Day
May 27 - Eid al-Adha
May 28 - Eid al-Adha
May 29 - Eid al-Adha
June 16 - Islamic New Year
August 25 - Prophet's Birthday
December 01 - Commemoration Day
December 02 - National Day
December 03 - National Day
December 31 - New Year's Eve