FORGE Jakarta 2021 On Demand

From exploring how human empathy impacts customer engagement with best-selling author Nir Eyal to looking ahead to the future with AI expert Amy Webb —watch our on-demand exclusives to take your strategy to the next level.


The Customer at the Center of it All

Find out how the travel experience has changed through the eyes of, and how putting the customer at the center drives better business results.

Go Local, Grow Local

Learn how LinkAja is improving the lives of the Indonesian community through access to services.

The Next Generation of Growth

Explore how female leaders from ZALORA and Minden International are inspiring the next generation, and propelling their businesses forward through technology, teams, and community.

Embracing Proactive Customer Engagement

Get inspired by how Jakarta-based online grocery delivery platform HappyFresh used a customer-first mindset to anticipate user needs and provide more responsive experiences.

Generating Traction: Engagement with Empathy

Best-selling author and behavioral design expert Nir Eyal discusses how human empathy and customer engagement go hand in hand.

Navigating Our Complex Future

Quantitative futurist Amy Webb, founder of the Future Today Institute, discusses the disruptive forces and opportunities that will shape customer engagement in the near future.