Braze Pricing: Finally, Enterprise Pricing That Makes Sense

Budgeting for marketing technology shouldn't feel like a guessing game. Too often, enterprise teams are forced into a long "black box" sales cycle where the final price in the contract is opaque, confusing, and unpredictable. You shouldn't have to worry about paying for capacity you don't use or being penalized for growing your team.

We believe you deserve to know exactly where your investment goes.

At Braze, we take a different approach. We are committed to value-based pricing, which means that your investment scales logically alongside the value you drive. This approach aligns our incentives with yours: instead of charging you for empty seats, our model is designed to grow as meaningful customer engagement grows.

How does Braze’s pricing compare to other marketing platforms?

Braze pricing is not based on users or messages alone – we use a value-based pricing model. This is distinct from old school seat-based strategies you might be used to. We determine price by looking at the business results we help you achieve, rather than just covering our server costs or copying what competitors charge.

For teams focused on active engagement, this model offers peace of mind. While legacy platforms often penalize your growth by charging for your total database size (storing data) or seat licenses (adding team members), Braze is designed to scale alongside your success. You primarily pay for the value you get – active customer relationships – rather than a static volume of stored data.

To understand why this helps you, it helps to look at the three ways software is often priced:

Value-based pricing (The Braze Way): We charge based on the impact we make for you. This ensures our incentives are aligned. If you aren't getting value, we aren't doing our job.

Cost-plus pricing: This starts with the vendor’s expense and adds a margin. This works for buying commodities like grain or steel, but it often misprices software. It forces you to pay for the vendor's overhead rather than your own results.

Competitive pricing: This sets the price based on what everyone else charges. This method is imperfect because it ignores the unique problems you are trying to solve with a specific product.

Is Braze pricing based on users or messages?

Braze’s pricing isn't based on just one metric. We translate "value" into a transparent model by tracking three primary dimensions to make sure your investment matches your needs.

The benefits of this approach:

No "Seat Tax": You won't be charged for adding team members. You are never charged for growing your organization, whether you are a startup or a global enterprise.

Efficient Data Spend: By prioritizing activity over total database storage, you focus your budget on the customers actually generating revenue.

Shared Success: Braze is incentivized to see you win. Your costs are designed to scale when your meaningful engagement – and the revenue it generates – scales too.

This approach allows us to fit the needs of agile startups and massive global enterprises alike. Here is how those three dimensions work:

Platform Editions (The sophistication dimension)

What it measures: The complexity of your strategy and the tools you need to execute it.

How it works: Rather than a "one-size-fits-all" model, we offer distinct editions designed to match your maturity. You shouldn't pay for a sports car if you just need a reliable sedan. As your campaigns grow more complex, higher-tier editions provide increased capacity and capability.

Active Users (The audience dimension)

What it measures: The size of the audience you are actually engaging, not just your total database size.

How it works: This is our "activity-first" differentiator. Unlike legacy platforms that bill you for every email address gathering dust in your database, Braze bills based on the volume of users engaging with your brand.

The benefit: We include generous allowances for inactive or pre-engaged users, so you aren’t paying primarily for data storage.

The value: You pay for the people who are listening, which is where the ROI lives.

Flexible Credits (The volume dimension)

What it measures: The specific channels or features you use (e.g., Email, SMS, WhatsApp, Content Cards, Audience Sync), how often you message, and your use of AI tools.

How it works: This ties price directly to action. Your price scales based on the messages you send, the features you rely upon, and the AI tasks you run. More credits mean more 1:1 conversations facilitated and more work automated.

Why Braze uses a different pricing model than legacy engagement platforms

We price based on value because our platform is engineered to create it. To support the active users and sophisticated journeys described above, Braze relies on real time stream processing rather than the batch processing common in legacy tools.

While this infrastructure is harder for us to build, it is the best way to ensure that "paying for value" can actually result in engagement, retention, and revenue for you.

How real-time speed drives engagement and business value

In the digital economy, speed is the difference between a relevant message and a missed connection. Braze is built to update your data in real time. This ensures that the moment a user signals intent, your brand is ready to respond.

Why this matters: Customers who run complex journeys on Braze often see higher returns because our "engine" eliminates the lag time found in older platforms.

The result: As your strategies get smarter, they become more personalized and impactful. Our pricing is anchored to the business impact delivered by this high-performance engine. By aligning price with value, we ensure that your technology never holds you back.

Conclusion: pricing as a partnership

Ultimately, the Braze price model is designed to reflect the value of the relationships we help you build. We view pricing as a partnership defined by two key pillars:

Scalability: The model grows with you, giving what you need as your audience and strategy expand.

Incentive Alignment: Our "activity-first" model means Braze is financially incentivized to help you turn inactive users into active ones.

Keeping conversations between brands and their users engaging is what Braze is all about. Our pricing ensures we are just as invested in that conversation as you are.