Braze earns prestigious customer service award for support for the seventh year in a row, and customer onboarding award for the third year in a row

At Braze, our dedication to our customers is what motivates us to give our best every single day. We’re passionate about helping them make the most of the Braze platform, build stronger connections with their customers, and achieve their business goals.

That’s why we’re proud to announce, for the seventh year in a row, Braze has received the NorthFace ScoreBoard (NFSB) Award for achieving excellence in the area of Customer Service and for the third year in a row, for achieving excellence in Customer Onboarding from Customer Experience (CX) specialists Customer Relationship Management Institute LLC (CRMI). Additionally, Braze was included in the “Summit Class,” which is reserved for organizations that have been NFSB Service recipients for at least seven consecutive years. “Summit Class” organizations have demonstrated a commitment to delivering excellent customer experiences as evaluated through customer feedback and satisfaction metrics. This award highlights the effectiveness of a company’s customer support and service efforts, reinforcing the importance of a customer-centric approach in driving business success.

This award is given to companies based solely on real-time feedback from customers, which makes it even more meaningful.

The NFSB award, now in its 24th year, is presented annually to companies that achieve excellence in customer service during the calendar year. The award methodology created by CRMI measures customer satisfaction with services and product satisfaction—such as features, reliability, and cost of ownership—on a five-point scale (or an equivalent rating system) in such services categories as technical support, professional services, customer service, account management, and other customer-facing functions. The NFSB award recipients achieved a 4.0 or above out of a possible 5.0 rating system.

“Receiving this award for excellence in Customer Onboarding Services from CRMI for the third consecutive year is a remarkable achievement that reflects our unwavering dedication to delivering exceptional service and creating lasting impact for our customers. This accolade is not just a recognition of our team's hard work, but a celebration of our collective commitment to innovation and excellence. Each member of our One-Time Services team played and continues to play a vital role in this success.”
—Ramya Sugumar, VP, One Time Services

"We are thrilled to have achieved the coveted “Summit Class” recognition. This milestone reflects the daily dedication of our team to collaboration and unwavering commitment to putting our customers first. We sincerely appreciate all of our customers’ feedback, which continually guides us toward excellence. We look forward to building on this success and delivering even greater customer support in the future."
—Erika Semtei-Rotundo, VP, Customer Support

Interested in learning more about Braze and our award-winning services teams? Check out Braze for Success for additional information.