2021 Global Customer Engagement Review Webinar: How Ace Brands Achieve Ace Results

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Laura Naparstek
Senior Marketing Manager, Global Strategic Accounts at Braze
Erica Rutledge
Associate Marketing Manager, Growth Retention at Ibotta
Thao Truong
Manager, CRM and Engagement Marketing at Disney, Movies Anywhere

Superior customer engagement defines the success of exceptional brands. But what does brilliant customer engagement really mean, and how do you know if your strategy is driving results?

Find out in this webinar based on our very first annual 2021 Global Customer Engagement Review. The panel moderated by Laura Naparstek at Braze, features Thao Truong, CRM and Engagement Marketing Manager at Disney, Movies Anywhere and Erica Rutledge, Associate Marketing Manager of Growth Retention at Ibotta as they share trends, challenges and strategies for 2021 and beyond.

Fill out the form to access this webinar and learn:

  • Findings from our decision-maker survey and aggregated Braze customer data on what sets Ace brands apart and how being Ace has a direct revenue impact.
  • Strategies behind Disney, Movies Anywhere cross-channel approach optimized for high-value actions that lead to higher feature adoption, engaged collectors, and purchases.
  • How a cross-channel approach and an eye across all customer lifecycle stages, helped Ibotta launch one of its most successful campaigns ever for Thanksgiving 2020 that delivered results across key growth levers.


Today’s top global brands are sending tens of billions of messages per month to over 5.5+ billion monthly active users (MAU) with Braze.