Profusion CRM is a Data-Driven CRM Agency with over 25 years experience. Our mission is to empower marketers to get the most out of their Martech by helping them create outstanding data-driven customer experiences that deliver business growth. ​Our adaptive methodology blends best-in-class digital marketing and data science techniques to create CRM strategies proven to increase revenue by the millions. ​From platform migration to building hyper-personalised customer journeys using predictive modelling, our team of experts work with some of the world's greatest brands including HSBC, M&S Money, Honda, First Direct, Screwfix, Tradepoint and more.

Services include:

Strategic CRM – From omnichannel journey orchestration to digital transformation, our data-led strategic team ensures your CRM strategy gives your business a competitive advantage.

Platform implementation – Thinking of migrating to Braze or want to optimise your programme? Our CRM experts can develop and execute a strategy that will take care of the technical challenges

Predictive modelling – Using our proprietary models we can help you build bespoke campaigns that do everything from reducing churn to winning back customers

Campaign Management – Whether it’s newsletters, triggered messages, fully automated journeys or personalised 1-to-1 messaging. We’ll help you get optimum results

Data management – Your customer data is the lynchpin to business growth we work with your teams to create clean integrated data for execution as well as decision making.

Creative innovation – We help you create stunning campaigns that drive amazing results by using leading technology advancements including AMP, HTML5 and more