Problem
Despite a strong market preference, KFC India wanted to further grow their engagement and conversion rates on the mobile app. The team needed a way to enhance app appeal and functionality to meet evolving consumer expectations without relying on too many tech resources. They were also looking to better activate their existing customers.
Strategy
KFC India executed a gamified campaign across email, push notifications, and in-app messages. Since they used Braze, they were able to easily activate the campaign in under 10 days with little additional resources.
Results
The "Bucket It" campaign led to 22% increase in average daily orders per store, 23% lift in daily revenue per store, 22% growth in new users, and 27% growth in repeat orders.