braze
  • Why Braze?
    • The Braze PlatformAll your data, channels, and orchestration needs in one placeView the platform
    • BrazeAl™UPDATESAutomate, learn, and personalize with AI
    • Braze Data PlatformUnify, activate, and distribute your data
    • Cross-ChannelSend all your messages from one place
    FEATURED CAPABILITIES
    • BrazeAI Decisioning Studio™NEWDeliver 1:1 personalization, at scale
    • Journey OrchestrationCreate multi-step, cross-channel experiences
    • BrazeAI™ AgentsNEWScale smarter engagement with always-on AI agents
    • Reporting & AnalyticsAnalyze performance & uncover insights
    FEATURED CHANNELS
    • Email
    • Mobile App Messaging
    • Web Messaging
    • SMS/RCS
    • WhatsApp
    • View all channels
    How It Works

    Get a breakdown of our vertically- integrated technology

    Learn More
  • Industries
    • Retail & eCommerce
    • Financial Services
    • Travel & Hospitality
    • Media & Entertainment
    • Gaming
    • On Demand
    • QSR
    Use Cases
    • Optimize Onboarding
    • Boost Productivity
    • Improve Acquisitions
    • Reduce Churn
    • Increase Engagement
    Braze For
    • Engineering
    • Startups
    Smiling man holding a smartphone next to "GLOBAL Customer Engagement Review 2026" and the Braze logo.
    2026 Global Customer Engagement ReviewFor our sixth Global CER, we surveyed over 2,200 marketing leaders and analyzed upwards of 6 billion data points spanning more than 750 brands
    • Braze AlloysExplore and connect with our trusted Technology or Solutions partners
    • Delivery PartnersDiscover our partnerships with the world's leading agencies, consultancies, and system integrators
    • Technology PartnersExplore our 140+ technology partnership integrations
    • Braze AmplifiersSupercharge the power of Braze with pre-built partner solutions designed to accelerate success
  • Learn
    • Resources Hub
    • Case Studies
    • Blog
    • Reports & Guides
    • Videos
    • Webinars & Events
    User Documentation
    Grow
    • Bonfire Customer Community
    • Braze Learning
    • Customer Champion
    • Certification
    • Glossary
    Support
    • Support Overview
    • Professional Services
    • Customer Success
    • About UsLearn how Braze became the leading customer engagement platform
    • Investor RelationsGet the latest news, numbers, and financial results
    • CareersDiscover job openings & why people love working at Braze
    • ESGExplore our Environmental, Social, and Corporate Governance data
    • NewsFind out about the latest happenings at Braze
    • LegalGet information on our legal terms, policies, compliance, and more
    Looking for something else?
    Contact Us
  • Log In
  • Get Started
Get Started

Braze.
Be Absolutely
Engaging.™

DiscordTwitterLinkedin
Overview
Why Braze
Braze Platform Overview
How Braze Works
Product
Braze Data Platform
BrazeAI™
BrazeAI Decisioning Studio™
BrazeAI™ Agents
Cross-Channel Messaging
Journey Orchestration
Reporting
Email
Mobile App Messaging
Web Messaging
SMS/RCS
WhatsApp
Media Audience Sync
LINE
AIPCA | SOCISO 27001
Solutions
Retail & eCommerce
Financial Services
Travel & Hospitality
Media & Entertainment
Gaming
On Demand
QSR
Optimize Onboarding
Boost Productivity
Improve Acquisition
Reduce Churn
Increase Engagement
Braze for Engineering
Company
About Us
Careers
News
Investor Relations
ESG
Legal
Contact Us & Locations
Resources
Case Studies
Blog
Reports & Guides
Videos
Webinars & Events
Learning
Documentation
Documentation Home
User Guide
Developer Guide
Partners
Braze Alloys: All Partners
Partner Portal
Featured Reports
2026 Global Engagement Review
Support
Support Overview
Customer Services
Customer Success
Helpful Links
Login
System Status
Technical Support
© 2026 Braze
All Rights Reserved
Privacy PolicyPreference CenterSitemap

Consumer Packaged Goods

Anonymous today. Advocate tomorrow.

Real connection drives real loyalty. Braze helps CPG brands reach consumers who were once just impressions—turning data into dialogue and moments into momentum.

Contact Sales
a woman in a store looking at a bottle of care shampoo

The Braze CPG advantage.

We pull data together across complex consumer journeys—both online and in-store—unlocking real-time activation that accelerates key outcomes, purchases, and long-term retention.

132%

Increase in lifetime value with multi channel use

57%

Decrease in time to first purchase

4X

Consumer acquisition with multi channel usage

Activate anonymous shoppers

Convert browsers into buyers.

Use first-party signals like scans and site visits to turn anonymous interactions into real, reachable audiences with ease—so you can personalize from the very first touch.

Anonymous Users
a computer screen displays a website for hydra boost

Optimize media spend

Make every media dollar work harder.

Connect real-time consumer segments to platforms like Meta, Google, and TikTok—powering precise targeting and reducing audience overlap, so your campaigns work harder across paid and owned channels.

Media Audience Sync
a phone with a user profile for jane smith

Strengthen relationships

Build loyalty that empties shelves.

Deliver always-on, personalized engagement that deepens relationships, drives repeat purchases, and protects your brand from fading loyalty in a crowded market.

Journey Orchestration
a diagram showing a woman 's interests in clean beauty anti-aging and sun protection

Build real connections

Deliver personalization at scale.

Use BrazeAI™ to dynamically adapt content, offers, and journeys based on real consumer behavior and preferences.

BrazeAI™
a phone displaying a message from pamperher

Go live instantly

React fast. Launch faster.

Roll out campaigns right when products drop, trends emerge, or innovations hit the shelf—allowing you to respond to any market need immediately.

Cross-Channel Messaging
an advertisement for chipotle 's new flavor just dropped

Hear from our customers.

Hear from brands who are using Braze to find a voice that is now finding its way to customers.

Read all Success Stories
Ibotta

Ibotta Engages Retail Shoppers Through a Large-Scale Personalization Strategy

See Ibotta’s Story
2XHIGHER CONVERSION RATE
Elf

e.l.f. Cosmetics Builds Channel-Agnostic Loyalty and Drives Repeat Purchases

See e.l.f.’s Story
70%INCREASE IN LOYALTY OFFER REDEMPTIONS
BEES

AB InBev's BEES Platform Converts Retail Partners into Buyers

See BEES’s Story
15%DECREASE IN ORDER SUPPORT REQUEST

Check out the resources.

View the Blog
  • Smiling man holding a smartphone next to "GLOBAL Customer Engagement Review 2026" and the Braze logo.
    Report

    2026 Global Customer Engagement Review

  • Article7 min read

    How Can Customer Engagement Deliver Growth for the CPG Industry in 2024?

    June 21, 2024
  • an isometric illustration of a purple and orange background
    Article8 min read

    Retailers Unlock the Power of AI Through a Composable Tech Stack

    December 10, 2024

It’s time to be a better marketer

Get StartedSee How Braze Works
OnLushDr. Barbara SturmElfGymsharkGAPZalandoAsos
On
Lush
Dr. Barbara Sturm
Elf
Gymshark
GAP
Zalando
Asos