Reduce Churn
Effective Customer Retention Strategies to Reduce Churn and Boost Loyalty
Send personalized experiences without sacrificing privacy by using first-party data
By leveraging in-app messages surveys, HBO Max created highly-targeted messaging that drove a 15% reduction in churn prevention.
Strengthen brand relationships with smart testing and optimization
Classified listings marketplace Wallapop used Braze to build, test, and optimize a new customer journey that leveraged cross-channel push and in-app messaging campaigns. With our platform, the brand boosted monthly active users by 31% and listings by 227%, even during the pandemic.
Connect with users on the right channel in the right moment
PureGym developed and tested a multivariate, cross-channel campaign that targeted former members. By ensuring the right message was delivered to the right audience at the right time, they drove a 206% increase in conversions.
