Creating Customer Loyalty Through Personalized Experiences

Creating Customer Loyalty Through Personalized Experiences

As digital transformation picks up steam and the amount of platforms and channels increase, consumer expectations are shifting toward personalized experiences. How can your brand leverage digital touchpoints to make meaningful connections with users, deliver value, gain trust and drive customer loyalty? It starts with providing experiences that are personalized, but also responsive to each individual’s context, behavior and history.

In this exclusive Braze review, uncover:

  • What modern consumers expect
  • How broken cross-channel experiences undermine loyalty

  • A real life example of a successful customer loyalty initiative launched by grocery delivery brand Jüsto

“When used together, Braze and Talon.One help brands support cohesive, personalized, end-to-end customer journeys that drive stronger loyalty and business results.”


Today’s top global brands are sending tens of billions of messages per month to over 5.5+ billion monthly active users (MAU) with Braze.