In 2020, KFC UKI started orienting around mobile and their loyalty program on the KFC App. They needed a new solution to help them create a more holistic, personalized experience that connected in-restaurant activity to the mobile app. In short, KFC UKI needed a mobile-first solution and an aligned vision of the future customer experience.
In this case study about KFC UKI’s migration to Braze, uncover:
- Challenges KFC UKI experienced before Braze, and how early wins with Braze solved those challenges
- The timeline and key milestones of their migration
- The results of one of KFC UKI’s first cross-channel campaigns with Braze
In addition to migrating from a legacy marketing cloud to Braze, KFC UKI was building out their CDP plans and launching a new and homegrown Click-and-Collect solution. With Braze, they were able to plug directly into these solutions as they migrated to our best-of-breed platform at the same time.
Today’s top global brands are sending tens of billions of messages per month to over 3 billion monthly active users (MAU) with Braze.