Understanding Customer Engagement Benchmarks and Metrics

Brilliant customer engagement starts with good data. But research shows many marketers still struggle to collect and track data, let alone make meaningful decisions with it.

Looking to understand if your brand’s marketing efforts are guided by the right data? Let’s start with the basics of metrics, and how you can leverage it to build a comprehensive strategy for success.

In this exclusive guide, learn what numbers matter most, how to act upon them, and the ways you can glean more data to drive stronger business results. Then, read on to discover how global brands tap into the science of measurement to unlock the next moves for their campaigns.

Download our guide to uncover:

  • The key differences between metrics, KPIs and benchmarks, and how they impact your bottom line
  • How to test messaging campaigns so you know what resonates with your audience
  • Common pitfalls marketers can avoid when reviewing performance metrics, and more


Today’s top global brands are sending tens of billions of messages per month to over 5.5+ billion monthly active users (MAU) with Braze.