Retail and eCommerce

2023 Retail Customer Engagement Review

In times of economic uncertainty, it’s typical for people to shy away from extraneous spending and take more complex purchasing journeys to find savings. Meanwhile, marketers face even more pressure to deliver ROI with constraints on their resources. To help retail and eCommerce brands better understand the challenges ahead, how they can set themselves apart in the customer engagement landscape, and what it takes to monetize and retain customers going forward, we created our Retail Customer Engagement Review.

In this exclusive Braze review, uncover:

  • What makes exceptional retail brands stand out from the competition
  • What it takes to monetize retail and eCommerce customers
  • How great retail and eCommerce brands retain customers


Today’s top global brands are sending tens of billions of messages per month to over 5.5+ billion monthly active users (MAU) with Braze.