Major regulatory shifts and changes in consumer perception are transforming how brands think about and act on personal data. With new laws on the horizon or on the books in Germany and California, it’s more important than ever for brands to find ways to comply with these regulations without sacrificing the customer experience
As the team at Braze gears up for Cannes Lions 2019, we’re excited to connect with brands who are using creative means to increase their brand humanity and the agencies and consultancies who are helping them get there. Read on to explore the role that creativity can play in building strong customer/brand relationships.
Every marketer is a consumer, too, and that means we’re by no means immune from broken brand experiences and irritating messaging fails. But unlike the average consumer, we have the ability to learn from these errors—so let’s dig into five customer engagement traps that even well-meaning marketers can fall into if they’re not careful.