Zendesk Support Suite offers businesses the ability to have natural conversations with their customers through omnichannel support, using email, web chat, voice or social messaging apps. ZSS values customer support through tracking and prioritizing interactions through a streamlined ticketing system, allowing businesses to have a unified historical view of the customer.

Braze and Zendesk work together to improve your interactions with customers and prospects. Use CSAT scores and open tickets information to ensure you're sending the right message, or not sending a message at all to unhappy customers.