Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience.

Front + Braze: Unified Customer Journeys, Boosted Engagement

Front and Braze integrate to streamline your customer interactions across channels (email, chat, SMS), so you can delight your customers at every touchpoint.

With Braze, you can personalize customer journeys with targeted SMS campaigns and streamline workflows with automated communication based on customer actions. In Front’s omnichannel customer service platform, agents can reply first, quote fast, and win more thanks to powerful AI productivity features.

With Front and Braze, companies get seamless lead handoffs, proactive customer engagement, and data-driven insights that minimize churn and boost conversions.